London, UK: 23 07 13: VoxGen, the leading provider of self-service automation solutions, today announced the appointment of Paul Renucci as CEO. Renucci will be focused on driving VoxGen’s long-term growth plans and enhanced service offering, overseeing the company’s continued expansion as the transformation of customer experience takes priority in enterprises globally.
Renucci brings over 25 years' experience in communications and IT to the role, including senior positions at Case Communications and Nortel Networks. Over the last 10 years he has led organisations that exploit technology to build customer-centric solutions and services; including Damovo UK and KCOM Group PLC, where he was an Executive Director and founding CEO of its managed services organisation.
He comments, “Having spent the last decade focused on customer experience technologies, it’s clear to me that the industry has reached a tipping point. The highest standards of service and compliance are more important than ever in this economic climate, and organisations know they can’t afford to ignore customer experience strategies any longer. This all points to a rapidly changing marketplace, where the right technology innovation coupled with a customer-centric vision can make a real difference.
“VoxGen’s expertise in this area, combined with unrivalled technical skills, means the company is perfectly positioned to meet changing market demands. It’s an exciting time to be joining the team as we look to build on a diverse range of opportunities for VoxGen, both in terms of how we work as an organisation internally and how we are able to work with our clients and partners.”
His appointment marks the latest addition to an enhanced senior management team at VoxGen. Renucci takes over from company founder Simon Loopuit, who remains on the board and will continue to support business development.
Loopuit adds: “When we started evangelising about customer experience back in 2000, customer calls were perceived as an occupational hazard, customer service was the department for complaints and customer convenience was an imposition. Customer experience is now centre stage and VoxGen has the wind in its sails, but the transformation is only just beginning.
“The scale and complexity of the opportunity warrant an outstanding CEO and we are very pleased that Paul has decided to take on this challenge. He has an exceptional track record and, together with the outstanding group of people that make up the VoxGen team, I have no doubt that he will drive the company to new heights of achievement.”