Integrated managed service solution – a critical element for the rollout of eircom Business’s mobile services to government, enterprise and SME customers
23 April, 2013, Warrington, UK: MDS today announces that eircom Business has successfully deployed its next-generation Managed Business Support System (BSS) solution, as Ireland’s largest telecommunications operator widens its offering for the business and government sectors.
The partnership is an agreement for MDS to provide eircom Business with a revenue and customer management solution which provides infrastructure and hosting services, as well as systems and application management, based on MDS’s industry-leading managed services model.
Delivered as an integrated managed service, the MDS Managed BSS solution includes a Spend Analytics module as part of a platform from which eircom can enable a single-view of customer care and billing across its range of services.
The deployment supports eircom Business’s strategy to broaden solutions and services to government, enterprise and SME sectors. Gary Disley, Marketing Director, eircom Business commented “When it came to the development of our mobile services, speed to market was a critical factor for us, both in terms of BSS solution deployment and ability to offer new services. Implementing a solution that supports our growth goal and aims without compromising speed and simplicity was our top priority. The deployment of MDS’s Managed BSS solution has been smooth with its combination of technology, processes and managed services and we are already starting to see strong results.”
Matt Hooper, Chief Marketing Officer of MDS, commented: “At all stages of our relationship, MDS and eircom Business have worked collaboratively to establish a solution that will facilitate eircom Business’s plans for expansion and growth. MDS’s proven managed service expertise enables eircom Business to focus on maximising new market opportunities and optimising customer care interactions to the highest standards, while we focus on the application, infrastructure and process management. We look forward to partnering with eircom Business on this journey.”
MDS’s Managed BSS solution utilises its CMP technology which offers a unified view of customers and products, enabling a single point of contact and consolidated invoicing, and a unified process reporting function for integrated customer management. CMP’s ability to manage high volumes and complexity of service offerings, through flexibility to configure and facilitate the rapid introduction of new services, is seen as key in serving increasingly complex next-generation telecoms markets.