Leading IT solutions consultancy, ramsac has conducted a full audit and is providing on-going IT planning support for medical specialist Idis, ensuring its systems meet current and future needs. The appointment follows a detailed assessment of Idis’ systems and includes an on-going advisory role in the evolution of its IT provision.
Idis Group Finance Director Richard Holmes commented, “We needed to be sure that our vital IT infrastructure is secure and suitable for our needs now and in the future. Having already discussed the importance of IT with ramsac, we felt the company was the ideal team to conduct an independent review of our IT infrastructure and it immediately got to work on a thorough investigation for us.”
Idis was founded in the UK in 1987, pioneering the development of access routes for patients with needs for vital medicines that were unavailable, for whatever reason, in the country where they live. As a business, Idis seeks perfection in everything it does; helping pharmaceutical and biotech companies, pharmacists and physicians connect with patients around the world with unmet medical needs. To help achieve these goals, Idis needs to easily share information, understanding its own needs and those of its clients, to deliver a quality service. The integrity of Idis’ brand lies in its reputation to successfully and promptly handle access requests for medicines – something which inevitably relies upon the use of excellent IT communications.
Whilst Idis already had a successful, well-respected, in-house IT support team, (In 2009 the corporate headquarters in Weybridge was recognised as Best Place to Work in IT), the decision to request a Strategic-level Audit was seen as a critical one. ramsac’s Managing Director, Robert May, who was part of the team that undertook the review, commented, “Idis was looking for guidance at a top level as to how its IT systems and processes meet its needs and where longer-term planning could offer possible cost saving and increased performance from its investments. Whilst ramsac is an IT specialist, we are equally concerned that our clients have the right business-led solutions for their long-term as well as immediate needs – so a review is essential in fully assessing the best ways to plan for future requirements.”
Idis has revised its long-term, strategic IT plan with direct input from ramsac, which constantly ensures this is relevant to its evolving needs. ramsac’s firm understanding of business needs, as well as its vast IT knowledge was key to achieving this, Richard Homes concludes, “We would have no hesitation in recommending ramsac’s services. The team are very switched on and knowledgeable of how strategic IT can work at the heart of a business, offering innovative ideas on how our systems can perform better and offering advice on a business level as well. We have an excellent working relationship with people who don’t just rely upon jargon but understand the needs we have as a business.”
Founded in 1991, ramsac offers a ‘menu’ of outsourced stress-free IT services that allows clients to match their individual needs. For some clients it may simply be support at the end of the phone, for others a part-time network manager, for many businesses its help in developing a longer term overall IT strategy. Whatever the requirement clients are guaranteed impartial, jargon-free advice.
This enables those businesses and organisations for which a dedicated in-house IT department may not be practical, to outsource all or part of their IT needs. In return they benefit from properly planned cutting edge IT solutions and support without any of the headaches often associated with managing technology. The end result is that any business can now get top level joined-up grown up IT advice for a fraction of the cost.
ramsac is committed to providing excellence in customer service and is proud to maintain a 97% client retention rate. The company won the 2011 Toast of Surrey Award for the ‘Companies with a turnover of up to £5m’ category and sponsored and judged the same award in 2013. ramsac is also an ISO 9001 Quality Approved firm, a Microsoft Gold Certified Partner, a Citrix Silver Partner and an accredited Investor in People.