Sabio, the specialist contact centre and unified communications systems integrator, is the official partner for the 2013 European Call Centre & Customer Service Awards (ECCCSA). The awards programme formally recognises professional excellence throughout the UK and Europe, and serving as its official partner reflects Sabio's ongoing commitment to helping the organisations it works with build award-winning customer service centres.
As part of its partnership activities, Sabio will be the headline sponsor for the awards programme, and will support the team award for Best Customer Service Centre of the Year. This award, which draws together an organisation's obsession with delighting the customer and clear evidence of robust measurement practices, aligns closely with Sabio's determination to provide today's customer contact professionals with best practice insight into the key customer, process, people and technology issues that impact and shape contact centre performance.
"At Sabio we've had a long association with the European Call Centre & Customer Service Awards and its predecessors, and we're delighted to support what many customer service providers consider to be the industry's Oscars," commented Sabio's Head of Marketing, Ali Scott. "This year we're actively engaged in a major consultancy and education initiative focused around helping organisations to draw together the key customer, process, people and technology elements needed to create award-winning contact centres, so it makes sense for us to demonstrate our commitment by associating closely with the ECCCSA programme."
"In addition, we're supporting the Best Customer Service Centre of the Year award, which is an important category for Sabio as it acknowledges those organisations that have successfully made customer service an integral part of their overall business success," she added. "We are also working closely with the organisers to help update the awards programme's dedicated app, where we'll be looking to introduce new features such as live voting for one of the categories on the night of the awards event. We look forward to a successful partnership."
"As the UK's leading contact centre specialists, Sabio is an ideal partner for the 2013 European Call Centre & Customer Service Awards, and it's great to have them on board as our programme partner," added Nick Davey, Programme Manager at UBM for the 2013 ECCCSA awards. "Sabio has demonstrated a long-term commitment to helping organisations achieve excellence in their customer service operations, indeed many of our previous award winners have benefitted from Sabio's expertise, so we're sure they'll be delivering added value to this year's awards programme."
Held annually, the awards seek to highlight best practice customer service organisations. There are 23 separate categories to recognise technology, projects, teams and individuals from across vertical industries. Entries for the awards are now open with a closing date for all categories on the 24th May 2013. Categories will be judged by industry experts and thought leaders, with the winners announced at a gala event in London on 2nd October.