Technology -> Systems Mgmt
ITIL-ITSM tagteam boosts Mexican ISP INFOTEC's operations quality
INFOTEC in Mexico City improved its service desk and monitoring operations and enjoys impressive results -- an incident reduction of more than 20 percent -- from those efforts.
Dana Gardner, Interarbor Solutions | 9th April 2015
Health Shared Services BC harnesses a healthcare ecosystem using IT asset management
Health Shared Services BC in Vancouver implemented one of the healthcare industry's first Service Asset and Configuration Management Systems to help them optimize performance of their IT systems and applications.
Dana Gardner, Interarbor Solutions | 18th March 2015
Explore synergies among major Enterprise Architecture frameworks with The Open Group
Transcript of part of the Open Group Conference in San Diego of the synergy of enterprise architecture frameworks.
Dana Gardner, Interarbor Solutions | 6th March 2015
Is quality more important than cost when it comes to reducing IT downtime in 2015?
As we look back on 2014, it seems that retailers across the country are still struggling to maintain their IT provision and this is continuing to impact sales.
Alan Watson, Barron McCann | 24th December 2014
Disaster Recovery - what should you be testing?
With 47% of companies never testing their Disaster Recovery Solution, this article helps guide you as to what test should be carried out to minimise IT downtime and improve availability.
Beth Baxter, Plan B Disaster Recovery Ltd | 5th November 2014
A practical guide to rapid IT Service Management as a foundation for overall business agility
A new wave of ITSM technologies and methods allow for a more rapid ITSM adoption -- and that means better rapid support of agile business processes.
Dana Gardner, Interarbor Solutions | 23rd October 2014
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