The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.

However, this is not a one way street; employees are avid consumers of all things mobile, as much for personal use as business use – be it phone calls, texting, music downloads, apps, web browsing or social networking – it all extends into the workplace, potentially adding huge costs to mobile contract bills. More significantly, perhaps, employees might be spending more time on their personal activities than they should, undermining the expected productivity gains.

Balancing employee requests for keeping mobile channels open, while getting the right level of work and commitment from them, should not be left to chance. All organisations need to fully understand their employees’ mobile usage and behaviours to be able to put appropriate policies in place to ensure business requirements are met whilst acceptable personal use is still enabled.

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