Technology -> Mobile
Published: September 2010
Although mobile devices can be purchased as office equipment without reference to IT departments, and little consideration to their ongoing use and appropriate tariffs, the fact that many are now smartphones, PDAs or dongles to connect tablets, notebooks or laptops, introduces a wide range of IT issues around control, management and security. In combination with the requirements for managing connectivity, these issues place an increasing burden on already stretched IT departments.
The operational processes that closely involve overseeing mobile device use - asset management, mobile policy, contracts, security and connection issues - should be viewed as network services rather than in-house IT functions. With the requirement for specialist skills to accomplish many of these tasks, incremental outsourcing of them to a carrier makes a great deal of sense. Those considering this move need to check that their carrier has the capability to deliver these as managed services, and can scale the number of devices down as well as up to reflect moves, adds and changes in the workforce.
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Published by: IT Analysis Communications Ltd.
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