Technology -> Mobile
Published: March 2010
This paper aims to elucidate the issues that affect the user experience in today's computing environments; how to monitor that experience, pre-empt problems and decide what actions need taking when the user experience is unacceptable. The paper should be of interest to both business and technical readers who know that delivering a good user experience is a key competitive advantage and want to be sure their organisation is benefiting from doing so.
The experience users receive when accessing IT applications is critical to the effectiveness of many business processes. That experience is affected by the application operating environment, the user's location and the network being used for access. To understand the overall user experience requires the ability to monitor all of these aspects and provide granular enough information to fine tune the IT infrastructure and ensure the optimal experience for all users.
Information technology can be a wonderful thing when it works, but a miserable experience when it fails. The technology is there to enable users, not frustrate them, and ensuring the experience is more often good than bad is the only way to create a productive harmony between humans and computers.
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