SYNETY, the leading cloud-based software and communications business has announced the integration of its CloudCall solution with Concord a leading recruitment software provider.
The integration enables Concord’s users to drive advanced telephony functions directly from their existing CONCORD software. SYNETY’s CloudCall communications solution includes features such as desktop click-to-call, full integration of call histories and the ability to add call recordings to customer records – providing a highly comprehensive overview of current and historic client interactions.
CloudCall’s features can be delivered in addition to Concord’s end user existing telephony arrangements on a per-user, per-month basis with no upfront costs. Companies using CloudCall integrated with their CRM software also benefit from ultra-low costs for outbound calls, which enables significant savings.
Mark Seemann, CEO of SYNETY, commented: “CONCORD software helps recruitment businesses enhance their performance through seamless management of candidate interactions and client relationships. As the recruitment industry relies heavily upon voice interactions, Concord’s integration with CloudCall will provide their users with a powerful solution which incorporates sophisticated call handling functions and advanced recording capabilities.”
“Our CloudCall software helps give businesses a complete picture of their interactions with their customers, this in turn helps to share knowledge across the organisation and enhances service. We’re delighted to welcome Concord as an integrated CRM partner.”
Tom Conlon, Managing Director for Concord Software said: "Integrating SYNETY’s CloudCall with our recruitment management solution will, I'm sure, add real value and also markedly advance the service available to candidates, clients and consultants. We have received very positive feedback from our existing clients that have seen CloudCall and so are very pleased to be able to offer CloudCall’s additional functionality to all our end-users.”
“The click to dial, automatic logging of call recordings against companies, clients and candidates (including the ability to replay calls at any time) plus the strong real-time dashboard and reporting features all make CloudCall a powerful and welcome addition to CONCORD Recruitment software".
For more information about SYNETY’s products visit the website www.synety.com