21 January 2013 – Bluebird Care (Bath and North East Somerset) is the first home care provider in the Bath and North East Somerset region to provide its care workers with a mobile monitoring solution to drive efficiencies and improve quality of care.
iConnect from Advanced Health & Care (Advanced) was supplied to 60 care workers from Bluebird Care (Bath and North East Somerset) last week. Bluebird Care (Bath and North East Somerset) is part of the Bluebird Care franchise network, a national provider of care at home.
iConnect delivers real-time task lists and data to care workers via their mobile phones and records their actual arrival and departure times at customers’ homes using near-field communication (NFC) technology. The need for care workers to carry around paper rosters showing where they need to be and when has been eliminated using iConnect and customers no longer need to sign pieces of paper to prove care workers’ attendance at appointments.
Each care worker has been supplied with a touchscreen Samsung mobile phone for use with the iConnect solution and Advanced is also providing Bluebird Care (Bath and North East Somerset) with competitive airtime rates.
Tim Rowland Jones, Managing Director of Bluebird Care (Bath and North East Somerset), says, “The use of iConnect will improve efficiencies and provide us with greater transparency around care delivery. We’ll know exactly when our care workers arrive and leave customers’ homes and there will no longer be a reliance on paper rosters and follow-up phone calls between the office and care workers when appointments need rearranging.”
Bluebird Care (Bath and North East Somerset) also expects to reduce its phone costs by 10 per cent and its paper, printing and postage costs by 50 per cent using iConnect.
The benefits to customers of iConnect include improved visibility around care worker appointments. If care workers are running late, for example, the customers and their families will be able to be notified in a timelier manner, providing reassurance. It will also be much easier for Bluebird Care (Bath and North East Somerset) to rearrange care workers’ appointments whilst they are ‘on the move’ to accommodate last minute changes. In addition, the stress surrounding asking a customer to sign a proof of attendance document will be eliminated.
Rowland Jones adds, “We are committed to providing the very best quality of care to our 200 customers. This latest mobile solution will ensure we continue to provide the highest levels of service whilst operating as efficiently and cost-effectively as possible.”
Notes to Editor
About Bluebird Care
Bluebird Care is a national provider of care in the home. The care company specialises in working with customers and their families that require health care in their own homes and work alongside Social Services, GPs and Primary Care Trusts. Bluebird Care offers a unique service of tailored care visits which range from anything from 15 minutes to full live-in support.
The Bluebird Care success story started in September 2004, when husband and wife team Paul and Lisa Tarsey operated from a small office in Petersfield. In June 2006, they unveiled plans to franchise the business. Bluebird Care is now the fastest growing franchise company in the UK and now has almost 160 offices in England, Wales, Scotland and Ireland. For more details visit www.bluebirdcare.co.uk
About Advanced Health & Care www.advancedcomputersoftware.com/ahc
Advanced Health & Care is a leading supplier of IT management systems for urgent & unplanned care, homecare, residential care, hospices, mobile information for community carers and back-office management systems for NHS trusts, local authorities and care providers.
Working with partners in the NHS, local government and the private sector, Advanced Health & Care is delivering IT solutions in support of safe, efficient care delivery with integrated management information. Advanced’s unique proposition is its range of integrated care solutions offering visibility of information for both the commissioner and care provider.
The Advanced Health & Care suite of products includes: Adastra, Caresys, Crosscare, eFinancials Smart Business Suite, iConnect, iNurse, Saturn & StaffPlan.
Download accompanying image here: http://www.advancedcomputersoftware.com/ahc/images/pr/bluebird.jpg
Caption: Tim Rowland Jones, MD of Bluebird (Bath and N.E Somerset) with the iConnect solution from Advanced Health & Care
Liz Ebbrell and Angela Mycock
Advanced Computer Software Group