Multi-channel retail specialist, Omnica, has provided a complete business solution for mobile broadband solution provider, Voiamo, for the launch of its revolutionary new international mobile broadband device, which allows users to connect to the Internet, check emails or use telephone apps on the go abroad or at home, without the usual sky-high costs.
Designed to combat the high price of mobile data roaming and lengthy lock-in contracts, Globalgig is the first mobile hotspot service that can be used internationally with one low price, whether used in the UK, Australia or the US. With a single handheld device and affordable monthly contract, Globalgig customers can simultaneously connect up to five devices to the Globalgig Hotspot across a 30-metre range, in any of the connected countries.
The Globalgig website, www.globalgig.com, designed and built by Omnica, is the central hub for the Globalgig offering, allowing customers to not only purchase their devices and chosen monthly data plan, but also activate the device and monitor usage. Omnica has integrated the new website with the company’s mobile telephone activation and billing service, as well as a Microsoft Dynamics AX powered back office and order fulfilment system, ensuring all Globalgig devices are dispatched on time and successfully received by the customer.
“The roaming market has traditionally been closed and uncompetitive, allowing mobile networks to charge what they like for a service which is often slow and unsecure,” says Voiamo CEO, Nigel Bramwell. “But with Globalgig there are no more shockingly large bills when you get home from a trip aboard. Frequent travellers have a fixed monthly data plan of either 1, 3 or 5 gigabytes, allowing them mobile broadband access at a low cost and without having to change devices, unlock phones or swap their SIM card.”
Allowing customers to keep on top of what they’re spending is of particular importance to Globalgig, as Bramwell explains: “The Omnica solution provides real-time online access to data usage and billing information, and even sends an email alert when the customer reaches 50%, 85% and 100% of their monthly allowance.”
Territory-specific websites have already been launched in the UK, USA and Australia, and Omnica is playing a key part in Voiamo’s ambitious global rollout schedule. “Omnica has been extremely supportive and flexible. Their people understand our business and how important it is for us to give customers the service they want – they have provided the expertise to turn our ideas into reality,” concludes Bramwell.