Rostrvm Solutions, the UK contact centre software provider, has launched a handy and useful app for mobile devices, to assist busy managers in calculating inbound call centre staffing needs.
The calculator provides an instant indication to managers of the number of people needed to man call centre phones whilst meeting the required service level targets.
The app is quick and easy to use - simply enter the expected number of calls per hour and the average call length in seconds, then insert the service level target percentage needed in a set number of seconds. The calculator will show the number of agents required instantly.
The calculated number of agents indicates the number that must be either handling calls or available to handle calls at all times in the hour to meet the required service level.
Ken Reid, Marketing Director at Rostrvm Solutions, said, “Customers must be kept happy but staffing needs can change rapidly within some of today’s contact centres due to the dynamic marketplaces they serve. Managers need fast and easily accessible information to help them make efficient calculations, wherever they are, 24 hours a day.”