Technology -> Infrastructure
HP network management heightens performance while reducing total costs for Nordic telco TDC
TDC in Stockholm found ways to better determine root causes to any network disruption, and conduct deep inspection of the traffic to best manage their service-level agreements.
Dana Gardner, Interarbor Solutions | 15th July 2014
Is remote working the future?
Many businesses have a rapidly expanding workforce, but an office that stays the same size as it ever was. This isn't a case of forcing employees to share desks or building workspaces in the corridors, it's simply that more businesses...
Nicola Brookes, NewVoiceMedia | 2nd July 2014
The Need for Speed
Data boom pressures operators to speed up deployment of new data centres - increased focus on turnkey prefabricated solutions
Peter Karaszi | 1st July 2014
Social engagement and 'one agenda'
Customer engagement over social channels can cover any and every topic under the sun. This is either a nuisance to the organisational designer who likes to organise customer engagement by queue and category or a welcomed benefit given ...
Martin-Hill Wilson, NewVoiceMedia | 30th June 2014
Cloud orchestration - will a solution come from SCM?
Cloud computing needs strong orchestration of disparate functional components across hybrid clouds to produce on its promise. Existing systems management tools struggle - will solutions come from the incumbents or a left-field vendor?
Clive Longbottom, Quocirca | 30th June 2014
Are your clients taking calls in the same way planes land at an airport?
Most businesses today believe that answering calls in the order they arrive is the only available solution. In meetings with clients why not draw up the Heathrow flight path diagram, annotate with their examples of call types, and ask...
Nicola Brookes, NewVoiceMedia | 27th June 2014
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