Customer Analysis for Contact Centers, Improves Compliance for Financial Institutions, and Post-Event Evaluation for Public-Safety Organizations
Hoesbach/Germany, January 13, 2014 – ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its Recording and WFO (Workforce Optimization) Suite neo at the 22nd Annual Convergence India Expo at Pragati Maidan in New Delhi on January 21-23, 2014, at booth B-138.
Based on the theme “Connecting India,” the Convergence India Expo will focus on new-age technologies and emerging business solutions to reach all levels of India’s citizenry. ASC’s integrated neo solution -- encompassing communications recording, quality and performance management, speech and desktop analytics, eLearning, customer feedback and workforce management – plays a major role in improving process, performance and compliance for contact centers, financial institutions and public-safety organizations.
Marco Mueller, COO of ASC, said, “With Convergence India, ASC is continuing its outreach to a region already known for its technological savvy. We are confident in the unsurpassed capabilities and versatility of neo to help contact centers trying to improve performance in today’s ultra-competitive business world, financial institutions facing more stringent regulations, and public safety organizations attempting to improve response times.”
Mueller observed the need of financial institutions to meet new reporting and transparency requirements mandated by MiFID2 and Dodd Frank regulations. These include retrieving all aspects of a trade within 72 hours, increased transparency for new asset classes such as derivatives, and monitoring OTFs (organized trading facilities).
Public safety organizations can also use neo to facilitate post-event evaluations and thus improve response times. And for contact centers, neo transforms unstructured raw data from customer interactions into valuable information affecting executive decisions for the entire organization.
Mueller also emphasized ASC’s continuing outreach to India, citing the company’s recent exhibition in November at Interop Mumbai, an international conference for IT professionals; its subsidiaries throughout Asia and the Middle East to ensure prompt customer service; and the availability of its portfolio over the Cloud to meet the requirements of India’s technologically sophisticated clientele.