Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions,today announced the availability of next-generation interactive eStatements, which enhance customers’ ability to view, analyse, and manage their finances, transactions, and spending habits– from within their monthly or quarterly financial statements.
Financial services institutions rely on monthly and quarterly statements to update customers on their personal bank accounts, credit cards, mortgages, and investments. Historically, this information has been communicated via paper documents or static electronic documents, delivering a summary of balances and transaction detail, but no insight or ability for customers to interact with, visualise, or explore the statement data. Information Builders’ interactive eStatements eliminate this one-way communication, encouraging financial services customers to move away from paper and static reports to dynamic, personalised, and interactive statements.
This interactive, engaging experience significantly increases customer satisfaction and encourages adoption of paperless statements, enabling organisations to reduce the costs associated with printing and mailing paper documents. Information Builders’ interactive eStatements also cater to the mobile user, enabling customers to easily plug into an existing mobile app and produce a seamless experience. The eStatements are password-protected and can be saved to a mobile device, laptop, or other computer without loss of interactivity, which provides users with improved flexibility, versatility, and overall experience– without an internet connection.
“Customers like being able to access their investments online,” said Jaco Aardoom, managing director at Hof Hoorneman Bankers NV. “When we started to develop our new online application for our investment clients, we found that the Information Builders’ WebFOCUS platform was the best choice for our needs.”
Additional key features of Information Builders’ eStatements include:
- The ability to easily run on any browser or mobile platform, without the need for additional development work
- Easy access via mobile banking apps – even when users aren’t connected to the internet
- The ability to personalise statements for individual customer interactions and deliver true insights in a collaborative environment
- Built-in features that allow users to easily view transaction summaries and detailed activity
- Secure interactions via password protection, built-in expirations that render material non-viewable, and advanced data encryption
“Today’s financial world is constantly changing, and stagnant reports that quickly become outdated cannot provide the necessary level of insight, nor deliver the high-quality, detailed information necessary to enable effective decision-making and promote a positive user experience,” said Jon Deutsch, vice president and Global Managing Principal for Banking, Financial Services, and Insurance of Information Builders. “Information Builders has long prided itself on our ability to deliver effective customer-facing BI tools that help our clients deliver a powerful, compelling, digital experience for their customers. Our interactive eStatements have the ability to change the game in financial reporting. Information Builders is proud to be leading the way once again.”
To learn more, check out a free online demo of an interactive eStatement from Information Builders.