SandSIV AG, a Swiss-based technology company developing next-generation customer intelligence and big data analytics, today announced the successful integration of both CustVox AG and Alliera AG. CustVox AG and Alliera AG will now operate under a single brand and corporate identity, SandSIV AG. All core products and services associated with CustVox AG and Alliera AG have now been successfully migrated within SandSIV’s new product architecture. Continuity for remaining products and related support services will be ensured with new features and product upgrades currently being evaluated. SandSIV has also launched its new integrated website, which introduces SandSIV’s corporate branding and business architecture – replacing with immediate effect all legacy logos and domains.
Corporate integration will also include a comprehensive organizational change within the group’s operating structure. SandSIV will now maintain two main business lines – SandSIV’s cutting-edge Voice of the Customer (VoC) technologies and its expert Customer Experience Management (CXM) consulting. Moreover, SandSIV has created three new business units, as follows:
- SandSIV Analytics, led by Reto Kaeser (Business Unit Head & Group CTO), will manage research and development;
- SandSIV Consulting, led by Jukka Hekanaho (Business Unit Head), will manage all consulting services; and
- Product Solutions, led by Frank Warnsing (Business Unit Head & Group COO), will manage all solution development, management and support platform.
These new business units, together with Global Sales & Marketing, will form a business engine that is scalable, provides solution excellence and delivers a new comprehensive support platform. SandSIV’s business architecture will also include the eagerly awaited VoC Hub®, the compete Voice of the Customer solution – to be launched in Q1 2014.
To safeguard SandSIV’s strategic leadership and to ensure that the firm remains at the forefront of VoC technology and CXM consulting, SandSIV’s Executive Board has appointed Federico Cesconi as Group Chairman. Furthermore, the Executive Board has appointed Louay Al-Doory as CEO and Frank Warnsing as COO.
Louay Al-Doory is an experienced financier with an exceptional track record in management, processes and communications. Louay hails from the financial industry with more than 20 years of senior management experience across asset management, wealth management and corporate finance within leading global financial firms. Louay will provide day-to-day management and commercial leadership for SandSIV.
Federico Cesconi (Group Chairman) commented, “We are all delighted with the business integration, in particular the speed at which our new business architecture has been finalized. We welcome Louay Al-Doory to SandSIV and congratulate Frank Warnsing on his new responsibilities - together we look forward to our continued exceptional growth.”
Also, Louay Al-Doory (Group CEO) stated, “SandSIV combines people, processes and culture to create a truly winning formula, all underpinned by our passion to deliver superior customer intelligence. I have the privilege of leading an ultra-talented team of professionals and will help write SandSIV’s next chapter in building a global powerhouse in customer intelligence and big data analytics.”
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