Technology -> Data Management
Released: 15th July 2013
Lichfield, 15 July 2013 – NextiraOne, Europe’s leading expert in communications services and Genesys, the world’s leading provider of customer service and contact centre software, have announced that they are to extend their partnership in order to jointly market the new Genesys One solution for rapid deployment of new Contact Centre solutions. The move will bring significant benefits to NextiraOne customers wishing to introduce or elevate their Contact Centre facilities and begin achieving return on investment (RoI) quickly.
Launched earlier this year, Genesys One provides core Contact Centre functionality using the same powerful platform, software and experience of the Genesys brand. It is specifically aimed for mid-market customers who need a rapid deployment and simpler functionality within a single server footprint, reducing additional power and space costs. NextiraOne has extensive expertise and experience in designing, deploying and managing Contact Centre environments and the integration skills required to install new solutions within existing business systems and multi-vendor ICT environments.
Steven Skakel, Managing Director UK & Ireland for NextiraOne, said: “Our goal is to be able to deliver transformational Contact Centres that make a real difference to our customers’ business performance and agility. Genesys One, together with our integration and professional skills, allows us to design and implement a solution that is ready to deploy within 30 days and can immediately begin to bring tangible benefits in terms of revenue generation and customer satisfaction.”
NextiraOne will position the Genesys One solution as a complete, affordable Contact Centre platform with all the core functionality of larger implementations, including call routing management, SIP inbound voice, voicemail, plus real-time and historical monitoring and reporting tools. The system has the ability to grow when the customer is ready, introducing additional functionality to create a feature-rich, multi-media environment. This includes workforce management, social media engagement and outbound calling. NextiraOne will deploy the solution for customers who have ageing automatic call distribution systems, who wish to upgrade their telephony systems or want to improve their customer experience or provide a better integration across multiple interaction channels.
NextiraOne and Genesys have worked together for over 20 years and the company has Gold accreditation in seven countries throughout Europe. NextiraOne adds value to Genesys solutions by working closely with customers to identify their needs and integrate the Contact Centre into each individual customer’s ICT environment to make the most of their existing systems. NextiraOne’s team is able to build upon its multi-vendor expertise and Contact Centre experience to take the complexity out of this integration.
Keith Wilkinson, VP UK, Ireland and South Africa at Genesys said: “NextiraOne has been our long-term partner in Contact Centre solutions and together we have made a tangible difference to the customer experience and customer satisfaction ratings for so many companies. The new Genesys One package is a response to the changing market and the needs of more and more organisations, of all sizes, to have an efficient customer interaction solution.”
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Published by: IT Analysis Communications Ltd.
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