Espoo, Finland – May 13, 2013: Today, Aito Technologies, the leading provider of customer experience analytics (CEA) for mobile operators, announced it will provide Anritsu, a global provider of testing, monitoring and management solutions for advanced and converged networks, early access to Aito CEA 6, Aito’s next generation analytics software solution, for integration into Anritsu’s Advanced CEM solution, ACEM inside the very successful MasterClaw solution.
Announced at Mobile World Congress this February, Aito CEA 6 will combine mobile operator’s network, business, device and customer data to create technical and commercial Customer Experience profiles for individual subscribers. The Aito CEA 6 data feed will provide Anritsu’s Advanced CEM solution with scores and indicators about customer experience, behavior, device and business, which in turn can be further used for triggering real-time customer experience based alarms.
Gerald Ostheimer, Managing Director at Anritsu commented: “By integrating Aito CEA subscriber profiles with Anritsu ACEM data we will be able to enhance the real-time analysis capabilities for our users. Anritsu’s ACEM solution will be able to provide mobile operators with over one hundred commercial and technical indicators enabling a 360-degree view into individual subscriber’s behaviour, experience and business aspects over the life cycle.”
Anssi Tauriainen, Aito Technologies’ CEO, noted: “Anritsu is a long-established partner of Aito and we have enjoyed great success together at multiple customers, most notably in providing ACEM solutions to PT XL Axiata. Anritsu has excellent market presence and traction with its Advanced CEM solution, and we are very pleased to be able to enhance their market leading solution further with Aito CEA 6.”
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