Leading IT solutions consultancy, ramsac has been appointed by the Royal College of Midwives (RCM) to provide on-going support and development for its mission-critical facilities, following its detailed audit of the college’s IT provision.
Having put its IT provision out to tender, the RCM chose ramsac as its outsourced IT support and management supplier based upon the depth and breadth of its audit and its personal approach to ascertaining the needs of key stakeholders. Director of Business Services at the Royal College of Midwives, Chris Truman, commented, “ramsac took the time to fully understand our organisation and the needs of staff and members, whilst being mindful of our capabilities to provide our IT resource. ramsac also challenged our previous expectation of IT and offered a proactive, rather than simply reactive approach, to making our technology investments work fully for us.”
The Royal College of Midwives (RCM) is the UK’s only trade union and professional organisation led by midwives for midwives, with the vast majority of the midwifery profession being members. RCM promotes midwifery, quality maternity services and professional standards, and supports and represents members individually and collectively in all four UK countries, influencing policy and opinion on behalf of members and for the interests of the women and families for which they care. The RCM has its head office in London with specific UK country offices in England (Leeds), Scotland (Edinburgh), Wales (Cardiff) and Northern Ireland (Belfast) that provide support for members in the respective UK countries. Because of the geographically dispersed nature of its organisation and members, the RCM relies upon its remote-access IT systems for both its critical and day-to-day operations.
ramsac took a thorough look at RCM’s whole IT infrastructure, as Managing Director Robert May commented, “As well as a detailed audit of the technical resources, we also made a full strategic audit that included extensive discussions with RCM’s Board of Directors to confirm the top-level aims of the organisation and also a survey with all members of staff to establish the pain-points and needs of everyone working with the systems on a day to day basis. Correlating all this feedback we produced a roadmap that detailed the most cost-effective ways of achieving the best IT solutions for the business.”
Having taken on the role of IT director, network manager and support provider, ramsac has helped RCM to migrate its systems to a thin client model, with the majority of services being hosted on the organisation’s servers and accessed remotely, with full services being available to authorised users either via mobile devices or any Internet-connected computer. Chris Truman continued, “We are funded by members, so budgets have to be carefully managed and everything we do needs to be accountable and offer excellent value for money. ramsac has also helped us to upgrade outdated technology and fully realise the opportunities available from flexible mobile working.”
Chris Truman concluded, “It would be difficult for us to employ a full-time permanent IT manager that could offer the breadth of support that ramsac now provides. We have the full spectrum of support, from the helpdesk facility through to on-going IT strategic planning. Having our IT support and planning outsourced to ramsac works very well for us. It has allowed us to provision a well-designed and relevant system that enables us to fully embrace remote access and helps to better cater for our members, who have their vital day-to-day roles to concentrate on.”
Founded in 1991, ramsac offers a ‘menu’ of outsourced stress-free IT services that allows clients to match their individual needs. For some clients it may simply be support at the end of the phone, for others a part-time network manager, for many businesses its help in developing a longer term overall IT strategy. Whatever the requirement clients are guaranteed impartial, jargon-free advice.
This enables those businesses and organisations for which a dedicated in-house IT department may not be practical, to outsource all or part of their IT needs. In return they benefit from properly planned cutting edge IT solutions and support without any of the headaches often associated with managing technology. The end result is that any business can now get top level joined-up grown up IT advice for a fraction of the cost.
ramsac is committed to providing excellence in customer service and is proud to maintain a 97% client retention rate. The company won the 2011 Toast of Surrey Award for the ‘Companies with a turnover of up to £5m’ category and sponsored and judged the same award in 2013. ramsac is also an ISO 9001 Quality Approved firm, a Microsoft Gold Certified Partner, a Citrix Silver Partner and an accredited Investor in People.