Reading, Berkshire., - November 27, 2012 - C2C, a leading provider of email, file and messaging management solutions, has announced that Harrow College (an Associate College of the University of Westminster & Middlesex) has achieved full PST Management and control of 350 lecturers’ and staff mailboxes who support the 10,000 strong student population. With email the primary means of communication between staff and students, mailbox management was becoming a burgeoning problem for the College. Dave Young, the College’s Network and Development Manager, elaborates:
”We are seeing vast growth in the volume and size of files that staff share, exchanging invaluable coursework, PowerPoint presentations, images and other high capacity files. On a single day alone, the email system volume reached 50,000 messages indicating the distinct upward trend in volumes.”
Addressing the growth and proliferation of PSTs under Exchange 2003 was another major concern for Dave's team. They suspected widespread use of PST files which are notoriously hard to detect and backup. In addition, the College implemented the Moodle Course Management System, allowing students to access and submit coursework online with staff returning marked projects via email, necessitating a proof of sending and receipt of work. A robust, reliable email archiving system was needed to achieve compliance and address the PST management challenge.
“Compliance is a delicate subject within most education establishments. We are dealing with young peoples’ futures, so we are tightly regulated, especially by the Data Protection and Freedom of Information Acts. Achieving full watertight compliance is tricky with limited budgets, so at Harrow we were looking to achieve a ‘best practice’ approach; one that allows us to secure communications and retrieve relevant data in a timely manner.”
Retrieval requests were complex and could only be achieved through restoration of the Exchange Information Store through indexed tape backup reinstating all the relevant files back onto the live server. After reviewing several vendors, C2C's ArchiveOne was selected. Coinciding with the move to Microsoft Exchange 2007, the first challenge was to automate the discovery of PST files on servers, desktops and laptops and to report on their age, ownership and content to the administrator. The extensive information provided about PSTs, enabled the team to make intelligent decisions about the archiving policy; setting the policies to automatically archive every email over a year old and identify and reduce mailboxes that were no longer used by students.
Two years into the installation, results remain evident to both staff and the IT management team. Users report no change in email usage and management. Dave expands: “The less we hear from users, the better, it means that the system is working just as we intended – seamlessly managing email in the background – and taking archiving decisions away from staff and placing them into a cohesive infrastructure that achieves compliance.”
With ArchiveOne in place, the team can retrieve files quickly using specific search terms, including phrases and general conversation topics. And the infrastructure as a whole is easier to manage. With a clear email management structure in place, the team are not faced with a spiralling system that exhausts costly primary storage.
"C2C’s ArchiveOne has benefited the college tremendously, supplying a major part of the enhanced email infrastructure that we now provide. It provides us with the functionality and confidence that we could no longer be without."
Dave Young, Network and Development Manager, Harrow College
A live online demonstration, references from ArchiveOne users, and a 30-day trial are available at: http://uk.c2c.com/resources.
C2C Systems has earned the trust of its four million software users since 1992 by consistently delivering high-value, dependable core messaging system enhancements. Microsoft® Exchange, SharePoint®, and Windows® File Server form the heart of C2C's commercial and governmental customers’ businesses worldwide. C2C’s ArchiveOne® product family is the trusted choice for email and file archiving, eDiscovery, compliance management, legal forensics and storage management tools to enhance these platforms. For more information about the Company, visit http://www.c2c.com/.
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