18 February 2014 - UK, Slough: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has created three C-level positions to further streamline its operations for improved global software and service delivery. All three positions are being filled by current members of the company’s leadership team.
“As we grow globally, it’s increasingly important that we stay well-coordinated and communicate quickly and effectively,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “The creation of these three key roles will help us do that by consolidating functions across geographies.”
As part of these changes, former vice president of sales operations, Tom Fisher, is now chief services officer. Fisher, who joined Interactive in 2002, is now responsible for the coordination of all on-premises and cloud services, including client success, education, support and professional services.
The company’s former vice president of North American sales, Paul Weber, is now chief business officer. Weber will continue to oversee North American sales, with the added responsibility of managing the Interactive Intelligence lines of business for debt collection and contact centre strategic planning. Weber joined Interactive in 1997.
Gary Blough, formerly the company’s executive vice president of worldwide sales, is now chief international officer. Added to his role of overseeing international sales is now responsibility for coordinating all cross-departmental activities outside North America. Blough joined Interactive in 1997.
“The tenure of our senior leadership team is one of our competitive advantages, particularly in the often transient field of high-tech,” Brown said. “Each of these three individuals who now carry C-level titles has proven his ability to manage in a fast-paced, high-growth business. The realignment of responsibilities will enhance our continued efforts to move up-market, grow our cloud business, expand internationally, and deliver innovative new products and services.”
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received a Frost & Sullivan Company of the Year Award for the last four consecutive years. Interactive Intelligence employs more than 1,700 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org. Visit the company on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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