04 March 2013: Slough, UK - Interactive Intelligence, the number one choice for cloud-based communications in the contact centre, invites you to join its latest free and informative webinar, 10 ways to improve first contact resolution, on Thursday 14th March at 13h00 GMT.
This informative 60 minute webinar, brought to you by Call Centre Helper, and sponsored by Interactive Intelligence, will look at how companies can reduce repeat contacts and improve first contact resolution rates (FCR).
The discussion will explore methods for measuring FCR, a key indicator for the overall effectiveness of the contact centre. It will also look at techniques for identifying the reasons for repeat contacts to cover surveys, data analytics and new technology. Improving FCR will be the main focus of the webinar and attendees will receive advice on agent training, systemic and non-systemic resolution, social media and other channels.
Jonty Pearce, editor of Call Centre Helper, will lead the webinar, he will be joined by Mike Murphy from Interactive Intelligence and Mike Allen, Practice Leader, Right First Time Contact Centre. Attendees are encouraged to actively take part in this interactive session and will have the opportunity to address questions to the experts.
To register securely please visit: http://bit.ly/Yw2Dr9.
Notes to Editors
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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