Technology -> Applications
Released: 20th February 2013
Publisher: Interactive Intelligence
Indianapolis and Annapolis, Md., Feb. 20, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an enhanced version of its Bay Bridge Decisions™ product suite.
Version 3.9 of the contact center forecasting, capacity planning, and analysis product suite has been enhanced to reduce costs and improve customer service.
“We added multichannel features, custom feedback metrics, and a new cloud-based deployment option to help our customers further reduce staffing costs, while improving their customers’ service experience,” said Bay Bridge Division vice president for Interactive Intelligence, Ric Kosiba.
Bay Bridge Decisions™ 3.9 includes the following enhancements:
First released in 2000, the Bay Bridge Decisions™ product suite has become the most widely used long-term forecasting and planning solution by large contact centers throughout the U.S. The solution helps contact centers optimize delivery strategies, agent resources, and performance by getting the right number of agents in the right place at the right time to deliver better service.
In 2012, Interactive Intelligence acquired the makers of the Bay Bridge Decisions™ solution, and today it’s offered as part of a complete suite of all-in-one IP communications software and services for contact centers and enterprises of all sizes.
Bay Bridge Decisions™ 3.9 is available worldwide (English only) and can be purchased through the Interactive Intelligence global sales team.
For more information about Bay Bridge Decisions™ 3.9, visit http://www.inin.com/solutions/Pages/Bay-Bridge-Decisions.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence also offers the Bay Bridge Decisions™ product suite, a complete solution for contact center forecasting, capacity planning, and strategic analysis. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Senior Director of Market Communications
Published by: IT Analysis Communications Ltd.
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