Technology -> Applications
Released: 7th December 2012
Belfast, 7th December 2012 – Leader in phone and mobile customer service, SpeechStorm, has announced plans to expand its development and sales teams on the back of recent customer wins and the success of its partnership-based approach.
Founded in 2010, the company grew its revenue to £2.2 million in just its second full year of operation, with SpeechStorm software now used by more than 20 customers, including: BSkyB, Dixons, eircom and the UK Government’s Northern Ireland Department for Finance & Personnel, enabling them to deploy new customer service applications faster and more effectively using Interactive Voice Response (IVR), speech recognition and mobile applications.
An upbeat Oliver Lennon, SpeechStorm CEO, attributes the company’s early success to its focus on innovation and its partnership with Genesys (www.genesyslab.com), a global leader in customer service solutions, which recently recognised SpeechStorm as its UK & Ireland Partner of the Year.
“We design our software to make implementing and maintaining IVR and mobile applications easier than ever before, putting business users in control of the customer experience for everyday tasks like checking a balance, paying a bill or finding out about a delivery. Continued investment in R&D keeps us in a leading position but we are still a relatively small company. Partnering with Genesys has put us on the radar of the biggest customer service organisations in the world, who see the potential for our applications to reduce their costs and enable them to serve customers better,” said Lennon.
Work is already underway on two new implementations with enterprise customers in EMEA, scheduled to be announced in early 2013, with more in the pipeline. To meet increasing demand and grow its capability in both IVR and mobile applications further, SpeechStorm is expanding both its software engineering and sales teams. The company has immediate vacancies for Java and mobile application developers, as well as placement opportunities for infrastructure services and software engineers. New roles in partnership and account management will also be announced later in 2013.
Lennon is in no doubt about the importance of building the right team and where to find them, “Making great software and bringing it to market requires talent, ideas and the capability to deliver. Northern Ireland has a wealth of people with such skills, which is why we’re looking locally for more smart individuals with the right attitude, qualifications and experience to grow our business and their careers.”
Service Delivery Executive
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Published by: IT Analysis Communications Ltd.
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