Services -> Support & Maintenance
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Hornbill Service Manager Accelerates Evolution of Collaborative Service Desk - ITSM Application and Hornbill Platform Place Collaboration at the Centre of ITSM
Hornbill today launched Service Manager, its flagship collaborative service management application
Date: 29th April 2014 | Published By: RealWire
SITS - The Service Desk & IT Support Show 2014: New seminars announced
SITS - The Service Desk & IT Support Show, which returns to London's Earls Court next week on 29-30 April, has announced several new additions to its conference line-up for 2014.
Date: 22nd April 2014 | Published By: SITS - The Service Desk & IT Support Show
Sunrise Software looks to 'Wow' visitors with extended Service Desk functionality & HR Case Manager - Sunrise celebrates 20th anniversary in IT Service Management at Service Desk & IT Support Show
Sunrise Software will be demonstrating the latest version of its Service Desk software on stand 200 at the Service Desk & IT Support Show (SITS) on 29th - 30th April 2014, at Earl's Court in London
Date: 8th April 2014 | Published By: PR Artistry
Bringing it back home. The Help Desk observes the return of in-shoring for IT support services - "We're starting to see a reversal in the trend for off-shoring" says CEO Managed Services Dan Smith.
The Help Desk is well placed to discern changes in client buying behaviour. We're starting to see a reversal in the trend for off-shoring, says Dan Smith CEO, Managed Services of the provider. What we're effectively witnessing is in-shoring.
Date: 2nd April 2014 | Published By: The Help Desk
SITS14: New exhibitors and exclusive product launches announced
With exhibition space filling up fast for the 20th anniversary edition of SITS - The Service Desk & IT Support Show, the event's organiser Diversified Communications UK has released its first preview of new products being unveiled this year.
Date: 5th March 2014 | Published By: SITS - The Service Desk & IT Support Show
Workbooks.com is top for CRM customer satisfaction
UK CRM vendor receives High Performer status for second consecutive year and ranks highest for customer satisfaction on independent G2 Crowd GridSM
Date: 26th February 2014 | Published By: Workbooks
AsiaInfo's game-changing Real-time Self Service solution proves an Award winner
AsiaInfo wins 'Mobile Pricing Innovation' category in 2014 Telecoms.com Industry Awards
Date: 25th February 2014 | Published By: NeonDrum
Accenture Collaborates with IPsoft to Enhance Cognitive Automation of IT Services Delivery
Under an agreement with Accenture, IPsoft's technology will be used to enhance the automation of infrastructure operations across compute, network and storage devices to help minimise manual intervention and improve service quality
Date: 24th February 2014 | Published By: IPsoft
As 200th Installation Announced, Direct-Air Evaporative Cooling Becomes Mainstream
EcoCooling has completed its 200th data centre cooling installation using the energy saving technology.
Date: 21st February 2014 | Published By: EcoCooling
M7 Managed Services Named As Outstanding Managed Services Solution Finalist
Managed Service Provider named as finalist in IBM 2014 Beacon Award for Outstanding Managed Services Solution for Mid-Size Businesses at IBM PartnerWorld Conference
Date: 18th February 2014 | Published By: ITPR
Ocean provides IT support for customers in exclusive deal with London data centre, City Lifeline
Ocean Intelligent Communications was formed over 10 years ago with a vision to become the partner of choice for companies looking to enhance and develop their IT and Communications strategy.
Date: 23rd January 2014 | Published By: RealWire
Calyx Makes Major Investment in New 24/7 IT Service Desk - Managed ICT provider increases capacity by 200 hours a week to meet growing globalisation
Managed ICT provider increases capacity by 200 hours a week to meet growing globalisation and need to eliminate downtime
Date: 22nd January 2014 | Published By: Calyx
SCAN COIN gears up for a busy Christmas with Advanced Field Service
Cash handling solutions provider, SCAN COIN is using Advanced Field Service's (Advanced) technology to help customers to manage their money handling systems in the run up to Christmas.
Date: 27th November 2013 | Published By: Advanced Field Service
LANDesk Software Unleashes Enhanced Self-Service Password Management Capability
LANDesk Software, the global leader in delivering User-Oriented IT to organizations that solves systems, security, mobility and ITSM management challenges, today announced powerful enhancements to its password reset capabilities.
Date: 21st November 2013 | Published By: LANDesk
United Biscuits selects Sunrise Software - IT Service Management boost IT efficiency & save UK's leading biscuit manufacturer £25,000 a year
Sunrise Software has today announced that United Biscuits (UB), the UK's leading biscuit manufacturer, has selected its flagship product Sostenuto ITSM to support 4,000 users at more than 15 locations in Europe.
Date: 1st October 2013 | Published By: PR Artistry
CACI's Care & Support Division wins major contract to help Radian Support
CACI's Care & Support Division wins major contract to help Radian Support improve the efficiency and quality of care provision for adults with learning disabilities in southern England.
Date: 12th September 2013 | Published By: Livewire PR
Sunrise Software launches Sostenuto 4.5 and brings gamification to the Service Desk - Latest version of flagship product portfolio introduces new User Interface
Chessington, 12 September 2013 - UK-headquartered service management company Sunrise Software has launched Sostenuto 4.5, the latest version of the company's flagship product portfolio which inclues gamification.
Date: 12th September 2013 | Published By: PR Artistry
Seven More Staff to Benefit Claritas' Expanding Client Base - Claritas' significant increase in client activity means 7 staff appointed
To answer a significant increase in client activity, Claritas Solutions Ltd., based at Bowcliffe Hall, Bramham, West Yorkshire, has appointed 7 more staff to ensure its renowned high service levels are maintained.
Date: 2nd September 2013 | Published By: Claritas Solutions Limited
Enghouse Interactive launches latest version of its cloud contact centre platform - Latest Version Offers Raft of Benefits for Service Providers and End Customers Alike
Enghouse Interactive delivers a range of operational efficiency and productivity improvements with the release of version 6.1.1 of its Contact Center: Service Provider solution(formerly CosmoCall Universe).
Date: 27th August 2013 | Published By: Enghouse Interactive
INPS supports over 2,300 primary care sites with healthcare systems with Sostenuto - clinical software improves response times and promotes better knowledge sharing among GPs & patients
Sunrise Software today announced that INPS is using Sostenuto IT Service Management (ITSM) solution to power its 60-strong Customer Service Desk
Date: 25th July 2013 | Published By: PR Artistry
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