Services -> Support & Maintenance
Tips for delivering an effortless customer experience that meets expectations
Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation's bottom line
Tim Pickard, NewVoiceMedia | 31st October 2014
The dangers of the Christmas period, and how businesses can avoid them
Hardware failures are a source of constant annoyance and disruption for business throughout the year, but when these failures occur at Christmas, it can be more damaging than ever
Alan Watson, Barron McCann | 17th October 2014
IT Purchasing: If you do what you've always done, you'll get what you've always got
The world of technology a confusing place, however, this does not mean that retailers should carry on purchasing IT without understanding exactly how it delivers value to the organisation
Alan Watson, Barron McCann | 29th September 2014
Get Ahead! Overlaying Microsoft SCOM To Manage Messaging Complexity
Users find that Microsoft SCOM doesn't provide the granularity and ease-of-use they need. New Quocirca report identifies five best practice requirements
Bernt Ostergaard, Quocirca | 22nd October 2013
Bloor Research joins national campaign to help disabled people get online
Bloor Research is proud to announce it has become a partner of a major new national campaign to raise awareness about the barriers faced by people with disabilities in accessing the internet and...
Peter Abrahams, Bloor Research | 15th April 2013
Establishing a Brand Identity using Google+
With the abundance of social networks that spring up on an almost daily basis, you may wonder whether Google+ is just another passing fad, or is it going to be the next big trend? Here's my views on Google+ and why I believe...
Ruth Cheesley, Virya Technologies | 29th October 2012
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