Services -> Support & Maintenance
Should retailers worry about offering WiFi services?
Without employing a viable Wi-Fi network, businesses could be missing out on a host of potential opportunities, in terms of operations, marketability, satisfaction, and sales.
Alan Watson, Barron McCann | 11th November 2014
Why should the IT helpdesk be responsible for authorisations?
How logical is it to have the IT helpdesk decide whether users receive access rights to applications?
Robert Doswell, Managing Director, Tools4ever | 6th November 2014
Tips for delivering an effortless customer experience that meets expectations
Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation's bottom line
Tim Pickard, NewVoiceMedia | 31st October 2014
The dangers of the Christmas period, and how businesses can avoid them
Hardware failures are a source of constant annoyance and disruption for business throughout the year, but when these failures occur at Christmas, it can be more damaging than ever
Alan Watson, Barron McCann | 17th October 2014
IT Purchasing: If you do what you've always done, you'll get what you've always got
The world of technology a confusing place, however, this does not mean that retailers should carry on purchasing IT without understanding exactly how it delivers value to the organisation
Alan Watson, Barron McCann | 29th September 2014
Get Ahead! Overlaying Microsoft SCOM To Manage Messaging Complexity
Users find that Microsoft SCOM doesn't provide the granularity and ease-of-use they need. New Quocirca report identifies five best practice requirements
Bernt Ostergaard, Quocirca | 22nd October 2013
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Published by: electronicdawn Ltd.