Papers in Services

Introduction

These papers have been filed against the Services domain. Would you like to view all papers we currently hold?

Papers in Services

1. Telecoms reinvention - optimising the online customer experience
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
Published By: Quocirca

2. Enterprise Performance Management - Cycle II
In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.
Published By: Quocirca

3. MPS in European and US Enterprises
This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.
Published By: Quocirca

4. The IBM Workload Optimized Approach
Today's data center is called upon to deliver a dynamic, realtime IT infrastructure that can support business transformation with increased scale, complexity, and diversity of workloads. IBM has positioned itself to address these needs.
Published By: Sageza Group, Inc.

5. Integrated Systems Management
IBM is advancing the Systems Management discipline in x86 environments to be consistent with its other hardware platforms. IBM has positioned itself to address the need for holistic Systems Management of x86-based servers as well as virtualization.
Published By: Sageza Group, Inc.

6. Uncovering the enterprise output management opportunity
While many organisations focus on the office environment, there are opportunities to be uncovered by taking a wider view of printing - to include enterprise output - as a way to gain further cost benefits and drive business efficiencies.
Published By: Quocirca

7. Customers in the real world
As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
Published By: Quocirca

8. Managing carbon reduction across your data centre assets
In April 2010, many organisations will find that they fall under the UK's new Carbon Reduction Commitment legislation (now known as the CRC Energy Efficiency Scheme).
Published By: Quocirca

9. IBM Systems Migration Assurance
As IT investments reach the end of their design life, the need to refresh them provides organizations an opportunity to bolster their competitive advantage through state-of-the-art IT technologies.
Published By: Sageza Group, Inc.

10. Privileged user management
IT Managers tend to overlook one particular area of IT security, which is the privileged access that they grant to themselves and/or their colleagues in order to do their jobs.
Published By: Quocirca

11. The evolving MPS landscape
Managed print services (MPS) offer organisations the opportunity to control costs, reduce the complexity of managing a heterogeneous infrastructure and improve business processes.
Published By: Quocirca

12. "Digital Britain" - opportunities and risks for UK businesses
Digital Britain is the UK government's strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
Published By: Quocirca

13. Turning customer interaction into profitable relationships
Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.
Published By: Quocirca

14. Telecoms companies' re-invention
As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile.
Published By: Quocirca

15. The evolution of strong authentication
New authentication methods such as software, SMS and BlackBerry tokens are further taking the costs out of the use of strong authentication and opening up its use to a whole new range of possibilities.
Published By: Quocirca