Tips for delivering an effortless customer experience that meets expectations
Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation's bottom line
Tim Pickard, NewVoiceMedia | 31st October 2014
The dangers of the Christmas period, and how businesses can avoid them
Hardware failures are a source of constant annoyance and disruption for business throughout the year, but when these failures occur at Christmas, it can be more damaging than ever
Alan Watson, Barron McCann | 17th October 2014
IT Purchasing: If you do what you've always done, you'll get what you've always got
The world of technology a confusing place, however, this does not mean that retailers should carry on purchasing IT without understanding exactly how it delivers value to the organisation
Alan Watson, Barron McCann | 29th September 2014
Bizagi announce version 10.5 of Studio
Bizagi Ltd announced on August 11th 2014 the release of version 10.5 .NET & JEE release of its BPM software. There has been a major rebranding and Bizagi have simplified its product portfolio so...
Simon Holloway, Bloor Research | 14th August 2014
Cloud infrastructure services, find a niche or die?
As cloud infrastructure service become dominated by the big 3, Amazon, Google and Microsoft, other providers are looking for niches.
Bob Tarzey, Quocirca | 16th July 2014
3Ts for IT: international research with 3000+ IT experts
Non-profit research group IT insider international starts great research for IT executives in summer 2014 Tactics,Talents,Tools research will be based on survey of the 3000 C-level IT professionals involved in software projects management
Oksana Malysheva, DevelopEx | 3rd June 2014
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