Services -> BPO
Published: November 2011
The legal sector incurs constant expenses while working across a large number of clients. Allocating expenses after the fact can be problematic - for example, an attorney travelling from the East to the West Coast is likely to want to line up meetings with more than one client, yet allocating the travel and entertainment (T&E) costs incurred across a range of clients' needs to be dealt with quickly, fairly and accurately. Manual systems may result in errors, expenses being claimed back late from clients or having to be written off, complaints from the clients on amounts claimed with associated costs in reporting and proving the expenses incurred, and even in reputational damage as customers lose faith in the overall capabilities of the firm to serve them effectively as a client.
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Published by: IT Analysis Communications Ltd.
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