Services -> BPO
Published: March 2010
Much progress has been made since the first cycle of the EPM Index was carried out in early 2009. However, this progress seems to be around awareness; actual implementation and integration of the various underlying processes of EPM is still not widespread.
In just 10 months, the views of organisations on EPM have changed markedly. However, the greater level of understanding and acceptance of what EPM stands for has not, as yet, resulted in hard improvements in implemented approaches. Quocirca expects that organisations will spend the next 12 months building on their new understandings, and that a more rigorous, connected and integrated approach to EPM will be seen in the coming months.
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Published by: electronicdawn Ltd.