Papers from Quocirca
This is a selection of papers on IT-Director.com. Would you like to view all papers we currently hold?
1. In demand: the culture of online service provision
This report should be of interest to those charged with providing online services and those who realise their organisation needs to adapt to be able to be better equipped to do so. Also those developing and improving their skills for career purposes.
2. Smart self-service - a guide for buyers
This guide gives advice on assessing vendors with some examples and checklists of desirable criteria.
3. Powering the Data centre
With the increasing cost of energy, the most cost-effective approach to ensuring that an IT platform can continue to operate, even when power from the grid system is no longer available, has to be a high priority for any business.
4. Managing expenses in the legal sector
One of the main headaches is the allocation of expenses to the right client while maximising the amount that can fairly be claimed from each client. Another is ensuring the expenses can be reported in a granular and auditable manner to those clients.
5. Enterprise Performance Management - Cycle II
In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.
6. MPS in European and US Enterprises
This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.
7. Customers in the real world
As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
8. Managing carbon reduction across your data centre assets
In April 2010, many organisations will find that they fall under the UK's new Carbon Reduction Commitment legislation (now known as the CRC Energy Efficiency Scheme).
9. Turning customer interaction into profitable relationships
Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.
10. Social Networking and Opportunities in the Public Sector
Social Networking tools have proliferated in the recent past, and many individuals are now utilising such tools as a core part of their day-to-day lives.