Papers in Services -> BPO

Introduction

These papers have been filed against the Services -> BPO domain. Would you like to view all papers we currently hold?

1. Smart self-service - a guide for buyers
This guide gives advice on assessing vendors with some examples and checklists of desirable criteria.
Published By: Quocirca

2. Powering the Data centre
With the increasing cost of energy, the most cost-effective approach to ensuring that an IT platform can continue to operate, even when power from the grid system is no longer available, has to be a high priority for any business.
Published By: Quocirca

3. Business Process Management
Like most technologies, Business Process Management (BPM) has continued to change and evolve over the years. Since I last did a review of the market for BPMS (Business Process Management, December 2008) and then later BRMS (Business Rules...
Published By: Bloor Research

4. Mapping and Modelling Survey
It is now 20 years since the first MS Windows-based modelling tools came to market. Many thousands of licences of modelling tools have been sold since then. They are becoming pervasive in software development and were accepted long ago in the data...
Published By: Bloor Research

5. Managing expenses in the legal sector
One of the main headaches is the allocation of expenses to the right client while maximising the amount that can fairly be claimed from each client. Another is ensuring the expenses can be reported in a granular and auditable manner to those clients.
Published By: Quocirca

6. 7 Steps to BPM success
This paper provides the reader with a 7 Step model that seeks to suggest ways in which organisations can maximise their business returns. The model sets out to blend the benefits of non-technology approaches with the more technological...
Published By: Bloor Research

7. 7 Steps to Business Architecture
Business Architecture is the glue that links the pieces together as a coherent whole. It is the approach by which you can step forward and deliver the navigation system for business, enabling your business to ask smart questions and get intelligent…
Published By: Bloor Research

8. Enterprise Performance Management - Cycle II
In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement.
Published By: Quocirca

9. MPS in European and US Enterprises
This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.
Published By: Quocirca

10. Customers in the real world
As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
Published By: Quocirca

11. Managing carbon reduction across your data centre assets
In April 2010, many organisations will find that they fall under the UK's new Carbon Reduction Commitment legislation (now known as the CRC Energy Efficiency Scheme).
Published By: Quocirca

12. Turning customer interaction into profitable relationships
Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.
Published By: Quocirca

13. DataDirect Shadow v7
Shadow v7 expands the range of SOA and data connectivity options available to existing System z mainframe users.
Published By: Bloor Research

14. Master Data Management
This document provides a snapshot of the current state of the Master Data Management (MDM) market.
Published By: Bloor Research

15. Information Governance
Getting to grips with information governance, a key component of a broader business strategy, gives organisations a much stronger chance of longer term success as well as protecting the business from costly errors...
Published By: Freeform Dynamics