Natterbox, the cloud-based voice services company, today announced that it has integrated its solutions with the NICETrading Recording solution from NICE Systems, a worldwide leader of software solutions, to provide customers with landline and mobile call recording accessible via one centralised location.
Natterbox integrates with NICE Trading Recording for the on-premise storage of calls, regardless of the type of phone that is used - fixed or mobile. This is done in a way that doesn’t require replacing the existing recording infrastructure, key to managing risk effectively and cost efficiently.
The integration will enable any organisation regulated by the Financial Services Authority (FSA) to become compliant with legislation on mobile call recording which came into force in November 2011.
Neil Hammerton, CEO of Natterbox, said: "This integration of Natterbox on-network mobile call recording with NICE Trading Recording will enable organisations to have a complete voice recording solution - wherever their workforce may be. It is vital to ensure productivity is maximised beyond the office and for financial intuitions to be compliant with FSA. The way we do business is changing and we are offering a flexible solution with no disruption to the staff.”
Yaron Morgenstern, General Manager, Trading Floor Line of Business at NICE, said: "Services such as mobile call recording were traditionally complex and inflexible. The Natterbox integration with NICE Trading Recording gives our customers flexibility that more and more businesses are looking for. It offers another way to store mobile call recordings onsite and access them anytime, anywhere."
Natterbox’s network-based mobile call recording service eliminates the need for installation of apps, software, or configuration of individual devices. The open recording architecture of the NICE solution enables customers, such as trading services firms, to leverage their existing recording infrastructure and enjoy flexibility in the selection of the smart client provider.
The Natterbox integration with NICE Trading Recording is available now via Natterbox’s partnership with Orange Business Services - Trading Solutions for customers worldwide.
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Launched in 2010, Natterbox provides cloud-based voice services that challenge everyday expectations of telephone experiences. Natterbox helps enterprises and dynamic organisations to personalise the calling experience and make strategic decisions using business intelligence from voice. Natterbox voice services put the focus on customer experience and mobility to increase business efficiency and operational productivity. Services include voice integration with CRM systems such as salesforce.com for mobiles and landlines. Natterbox is a global operation with headquarters in Bank, London. www.natterbox.com
About NICE Systems
NICE is the worldwide leader of software solutions that deliver strategic insights by capturing and analysing mass quantities of structured and unstructured data in real time from multiple sources, including, phone calls, mobile apps, emails, chat, socialmedia, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries,including over 80 of the Fortune 100 companies.www.nice.com