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Tips for delivering an effortless customer experience that meets expectations
Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation's bottom line
Tim Pickard, NewVoiceMedia | 31st October 2014
Intuit QuickBooks Connect: where small business is big business
This is part one of a two-part blog series discussing Intuit's strategy to help SMBs better capitalize on technology. This first post provides perspectives from Intuit's 2014 QuickBooks...
Laurie McCabe, SMB Group | 30th October 2014
Five ways to make identity management work best across hybrid computing environments
A BriefingsDirect discussion centers on learning new best practices for managing the rapidly changing needs around identity and access management.
Dana Gardner, Interarbor Solutions | 30th October 2014
The Silence of the Lambs
How response driven communications, not digital media, can help drive responsive emergency communications
Alan Dye, Sales and Marketing Director, Boomerang | 29th October 2014
Sneak Peak at Dell World's SMB Focus
Recently, I had a chance to talk to Mark Horan, Vice President/General Manager at Dell to learn about what Dell World has to offer for SMBs. Here's a recap of our conversation. Laurie: Hi...
Laurie McCabe, SMB Group | 28th October 2014
Office + Rackspace... ticking the Microsoft box?
The recent announcement by Rackspace that it has launched a new business unit - Cloud Office at Rackspace - in collaboration with Microsoft can be interpreted a couple of different ways...
Martin Banks, Lian-James Consultancy | 28th October 2014
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