Office Jotter on IT-Director.com

Kodak runs out of time and money

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sun, 22 Jan 2012 03:10:41 +0100

Newspapers and blogs have been full of the news that Eastman Kodak and its US subsidiaries have filed for Chapter 11 protection from their creditors. You can get a copy of the filing here. Kodak has... [Read More...]

Yammer has plenty of ticker - Part 2

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sun, 18 Dec 2011 14:09:55 +0100

Here is the second and final part of this profile of Yammer. In it, I try the software and give my assessment of the service and its future. In use The following might not represent the general user... [Read More...]

Yammer has plenty of ticker - Part 1

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sat, 10 Dec 2011 21:17:47 +0100

In just a few years, Yammer has grown to be one of the most popular enterprise social networking services. The company reports having 4 million users and expects to have 10 million by the end of... [Read More...]

Nikon UK and the camping club keep shtum

rss@it-analysis.com (Roger Whitehead, Office Futures) — Wed, 30 Nov 2011 23:29:23 +0100

In two recent articles, I commented on the failure of two companies' marketing departments to respond to customers' concerns. They were Nikon UK and The Camping and Caravanning Club. In a spirit of... [Read More...]

A couple of user turn-offs, from Forbes and a national camping club

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 22 Nov 2011 01:07:32 +0100

I've been exchanging emails with my nephew, Gabriel Goldenberg. He's an expert in search engine optimisation - see SEO ROI -- and is giving me useful advice. We've been... [Read More...]

Some free tools for informavores

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 17 Nov 2011 00:16:09 +0100

If you're like me, you receive lorryloads of information through various Internet channels - often too much to do anything useful with at the time. Two ways of dealing with the overload... [Read More...]

Coke: It's the social thing

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 03 Nov 2011 09:35:29 +0100

According to Marketing Week, Coca-Cola is planning to make its My KO intranet a social network. There's an obvious candidate to supply the tools: I'd like to teach the world to XING, in... [Read More...]

I'm still trying to see the point of Google Plus for me

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sat, 29 Oct 2011 18:23:45 +0100

�but I'm failing. If I want to contact people individually without meeting them, I telephone them, email them or text them. Occasionally I'll add something to a Facebook page or... [Read More...]

Thinking again about the ingredients of enterprise social software

rss@it-analysis.com (Roger Whitehead, Office Futures) — Mon, 24 Oct 2011 12:52:37 +0100

Two years ago, I posted a list of the tools and abilities you would expect to see in an enterprise social software product. I have since added to the list. Here in outline are the sets of tools I... [Read More...]

Nikon UK: "Listening to customers is important"

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 20 Oct 2011 23:00:30 +0100

So why don't they do it? Background I'm a keen amateur photographer and mainly use Nikon hardware and software. Nikon wrote its editing software, called Capture NX, in partnership with... [Read More...]

Process modelling at the Prado

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 18 Oct 2011 03:41:40 +0100

I doubt the value of any management technique that leaves out people. The following piece, which I wrote six years ago, expands on that feeling of mistrust. It was one of my occasional contributions... [Read More...]

Social networking and process management - Part 4 of 4

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 11 Oct 2011 23:30:38 +0100

This is the concluding part of a quartet of articles about social networking and business process management. The previous items looked, respectively, at the nature of social networking, what... [Read More...]

Social networking and process management - 3 of 4

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sun, 04 Sep 2011 16:28:54 +0100

The holiday season is now over, so it's time to pick up where I left off. The previous two parts of this short series looked at the nature of social networking and what business process... [Read More...]

Social networking and process management - Part 2 of 4

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 28 Jul 2011 23:45:10 +0100

This is the second part of my musings on enterprise social networking and process management. Today I look at what process management does. As ever, I try to keep the industry jargon to a minimum.... [Read More...]

Where social networking fits with process management - Part 1 of 4

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 19 Jul 2011 16:54:12 +0100

Some colleagues and I are having an online debate on the role of enterprise social networking in enterprise systems. In particular, we are looking at ESN in relation to process management. I thought... [Read More...]

Done - our survey of SaaS-based enterprise social networking

rss@it-analysis.com (Roger Whitehead, Office Futures) — Wed, 13 Jul 2011 16:01:45 +0100

The report on our survey of SaaS-based enterprise social networking (ESN) is now ready. You can get it here, free (registration required). Our analysis is based on 121 responses, mostly from managers... [Read More...]

Yet more news in the Open Office saga

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 02 Jun 2011 11:46:37 +0100

ZDNet UK - Oracle 'donates' OpenOffice.org to Apache foundation: Oracle has ceded control of the OpenOffice.org code base to the Apache Software Foundation Incubator project, it... [Read More...]

Catch up with the BBC's Social Media Summit

rss@it-analysis.com (Roger Whitehead, Office Futures) — Mon, 23 May 2011 13:06:59 +0100

If you have an interest in journalism and how social media are affecting it, you might like to browse the debates from this event. The BBC College of Journalism organized the gathering, which took... [Read More...]

Paper.li updated, and other Twitter tools

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sun, 22 May 2011 05:09:38 +0100

At the end of last year, I mentioned the Paper.li service, which creates a newspaper-like publication from ingathered tweets. Not only has the service survived and grown in popularity, it has... [Read More...]

IBM's big conversation on social business

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sat, 07 May 2011 03:22:33 +0100

In February 2011, IBM invited public participation in some online discussions it called the IBM Social Business Jam. Its subtitle was Exploring new approaches for the next era of... [Read More...]

Oracle Open Office vaporised

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sun, 17 Apr 2011 04:34:54 +0100

Less than four months after it announced Oracle Cloud Office, Oracle Corporation has said it would no longer offer a commercial version of Open Office. The news came in a press release... [Read More...]

Zynga to users: Flock off

rss@it-analysis.com (Roger Whitehead, Office Futures) — Wed, 13 Apr 2011 08:27:53 +0100

That didn't take long. Three months after buying the company, Zynga is shutting down the Flock browser. It has other plans for the technology and brains it acquired in the take-over.... [Read More...]

Reminder of our survey of SaaS-based enterprise social networking

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 12 Apr 2011 13:34:17 +0100

A few weeks ago, I told you about the new survey of SaaS-based enterprise social networking that Bloor Research was preparing. Its purpose is to find out and, possibly, validate the main business... [Read More...]

British retailers find new ways to ignore customers

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sun, 10 Apr 2011 15:09:58 +0100

Anyone who has shopped in Britain will be familiar with the poor attitude to customer service often displayed here. Getting the attention of an assistant can be hard, especially in some chain stores.... [Read More...]

It's raining reports about social business

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 31 Mar 2011 17:34:31 +0100

Here's an April shower of some of the more interesting reports and presentations I've seen recently. All of them are free. [Read More...]

Three more Q&A forums for you to sample

rss@it-analysis.com (Roger Whitehead, Office Futures) — Sat, 26 Mar 2011 06:48:48 +0100

Here are some more knowledge sharing sites to consider as well as Quora and Go-Social, which I mentioned recently. They are Focus, Social Business 1 and Spiceworks Commmunity. All are free to... [Read More...]

Two remedies for (other people's) Twitter trivia

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 22 Mar 2011 04:51:51 +0100

He had occasional flashes of silence, that made his conversation perfectly delightful. Sydney Smith, about Thomas Macaulay. Twitter is an excellent alerting and updating service. Unfortunately, the... [Read More...]

Starting a survey of SaaS-based enterprise social networking

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 15 Mar 2011 14:54:29 +0100

Bloor Research is preparing a new survey of enterprise social networking. The subject matter this time is offerings based on software as a service (SaaS). As before, Carl Potter and I will run the... [Read More...]

Jive publishes crib sheets for enterprise social networking

rss@it-analysis.com (Roger Whitehead, Office Futures) — Thu, 10 Mar 2011 04:05:25 +0100

With a great fanfare, Jive Software last month published a survey report extolling the benefits of online collaboration. I thought the findings did not support some of the claims made. Meanwhile, and... [Read More...]

Get sociable with Go-Social on LinkedIn

rss@it-analysis.com (Roger Whitehead, Office Futures) — Tue, 08 Mar 2011 16:41:21 +0100

There's a lively new discussion group on LinkedIn called Go-Social. Its subject matter is marketing through social media and it is aimed at Britons. Membership reached 2,000 a few days ago,... [Read More...]