Process Performance Blog on IT-Director.com

Process Management in the Boardroom

Mark McGregor, MarkMcGregor.com — Thu, 31 Jul 2008 00:14:00 +0100

The success of CEOs like Sam Walton (WalMart), Fred West (federal Express), Herb Kelleher (Southwest Airlines) and Jack Welch (GE) has been pretty amazing. They have delivered some outstanding... [Read More...]

Product Innovation Alive and Well (and Living in Scotland!)

Mark McGregor, MarkMcGregor.com — Fri, 04 Jul 2008 09:50:00 +0100

For many years now I have watched the UK Software industry seem to wither away. The software jobs being outsourced around the world or pulled back to Head Office locations. There has never been an issue... [Read More...]

Are you really doing BPM?

Mark McGregor, MarkMcGregor.com — Thu, 03 Jul 2008 21:07:00 +0100

In Europe, as in the States, the conference market around Business Process Management (BPM) has been buzzing for a while. They can be great places to mix with real people and to hear what they are... [Read More...]

BPMN and Executable Businesses: When Will We Learn

Mark McGregor, MarkMcGregor.com — Fri, 30 May 2008 17:29:00 +0100

A quick look around the blogs and latest articles reveals a lot of discussion (again!) about BPMN and what it is and should be used for. We seem to have endless debates about why and how it is easy... [Read More...]

Destination Dubai

Mark McGregor, MarkMcGregor.com — Thu, 29 May 2008 09:39:00 +0100

Last week saw me attending the IIR BPM conference in Dubai. The event which took place 19th-20th May, was my first opportunity to actual stay in Dubai, usually I am just passing through on my way... [Read More...]

Focus on Removing Waste not Cost

Mark McGregor, MarkMcGregor.com — Thu, 24 Apr 2008 10:56:00 +0100

So at last, governments around the world have woken up to what businesses have known for a long time - we are in a downturn, which seems set to turn into a recession. So with everyone scurrying... [Read More...]

BPM Without Technology

Mark McGregor, MarkMcGregor.com — Wed, 16 Apr 2008 11:03:00 +0100

To many the idea of Business process Management (BPM) without technology is considered heresy, after all most of the marketing dollars that are spent promoting BPM are spent by the software vendors... [Read More...]

Customer Age Thinking - Changing the face of Public Service

Mark McGregor, MarkMcGregor.com — Thu, 20 Mar 2008 14:18:00 +0100

In many countries, the phrase public service is considered something of an anachronism. At all levels of government and government led services, customers perceive that overall they get a raw deal... [Read More...]

India's TATA: Perhaps The Most Impressive BPM Success So Far?

Mark McGregor, MarkMcGregor.com — Thu, 14 Feb 2008 16:03:00 +0100

Regular readers, training course and conference delegates who know me, know that I work with a much wider definition of BPM than many. They know that for me BPM is interpreted as Business Process... [Read More...]

The Three M's of BPM

Mark McGregor, MarkMcGregor.com — Tue, 29 Jan 2008 14:41:00 +0100

It used to be quite simple, we used to have and do BPM right? Then of course we learned that we did not do BPM but instead BPM, now owe are being told that it is not BPM or indeed BPM that we need to... [Read More...]

Bumper End for BPM in 2007 - Personally Speaking

Mark McGregor, MarkMcGregor.com — Mon, 24 Dec 2007 18:45:00 +0100

Well thanks to many of you reading this, 2007 has been a truly memorable year for me in the BPM arena. I said when the year started that I hoped to visit as many countries as possible with my 2007... [Read More...]

Updated 8 Omega Framework

Mark McGregor, MarkMcGregor.com — Fri, 02 Nov 2007 08:00:00 +0100

It is now over two years since we released the original 8 Omega Framework. During that time it has been adopted and adapted by literally hundreds of organizations around the globe. Despite the demise... [Read More...]

Understanding the Business Process Overload!

Mark McGregor, MarkMcGregor.com — Fri, 14 Sep 2007 07:00:00 +0100

I am really not sure how many of you are as sad as I am in terms of following Business Process related news as it happens, but true to say there is not a day that goes by without my ... [Read More...]

India Week - the problem with managers and management

Mark McGregor, MarkMcGregor.com — Tue, 04 Sep 2007 06:00:00 +0100

I am sorry to tell you that while a quick look at the CEOs of leading companies inside and outside of India will show just how many Indians are highly successful; it does not tell ... [Read More...]

India Week - IT Service Companies Chasing Each Other to the Bottom of the Pile

Mark McGregor, MarkMcGregor.com — Mon, 03 Sep 2007 06:00:00 +0100

Of all the articles published this week, this is bound to be the one that causes the most controversy and I am going to make no apologies for that. Sometimes even when we don't want ... [Read More...]

India Week - Indian Hospitality at its Worst and Best

Mark McGregor, MarkMcGregor.com — Fri, 31 Aug 2007 06:00:00 +0100

As you might imagine, visiting 5 cities in 10 days in India means a lot of travel and a lot of hotels! But it also means you get to meet and interact with a lot of people. [Read More...]

India Week - The Dabawalas of Mumbai

Mark McGregor, MarkMcGregor.com — Thu, 30 Aug 2007 06:00:00 +0100

Thanks to numerous TV and film documentaries people all over the world have heard of the Dabawalas of Mumbai, and I am sure that most like me were amazed at the staying power and ... [Read More...]

India Week - Why BPM Does Not Resonate in India (Yet!)

Mark McGregor, MarkMcGregor.com — Wed, 29 Aug 2007 06:00:00 +0100

During the past 3 months I have had the opportunity and pleasure of working with, presenting to or training over 1,000 people from literally hundreds of organisations in India. [Read More...]

India Week - A Week of Thoughts, Ideas and Observations About India

Mark McGregor, MarkMcGregor.com — Tue, 28 Aug 2007 06:00:00 +0100

Given that I have spent the last week and will be spending the next week in India, I thought it might be useful to you if I shared some of my thoughts and observations. I think you ... [Read More...]

Process Driven Enterprise Architecture

Mark McGregor, MarkMcGregor.com — Fri, 17 Aug 2007 08:00:00 +0100

The goal of achieving an Enterprise Architecture has proved elusive for many years. In fact for many people it is seen as something which is pie in the sky and just plain ... [Read More...]

The Top 10 reasons why BPM will fail

Mark McGregor, MarkMcGregor.com — Mon, 13 Aug 2007 06:00:00 +0100

For too long, people have spent all their energy espousing the benefits of BPM. No-one is really looking at the downside (and it is considerable!) and making people aware of the ... [Read More...]

Book Review - Process Mapping, Process Improvement and Process Management

Mark McGregor, MarkMcGregor.com — Fri, 10 Aug 2007 09:00:00 +0100

At first glance this would appear to be another me too title, and in some ways that may be true. However ... [Read More...]

Innovation - A Key Attribute in Next Practice

Mark McGregor, MarkMcGregor.com — Fri, 03 Aug 2007 14:00:00 +0100

In the book In Search of BPM Excellence the concept of Next Practice was introduced and discussed as the way of the future for organizations. This article explores one of the key ... [Read More...]

Book Review - Detail Process Charting

Mark McGregor, MarkMcGregor.com — Fri, 03 Aug 2007 07:00:00 +0100

Detail Process Charting: Speaking the Language of Process by Ben B. Graham Edition: Hardcover The Graham family has been involved in work-flow and work-simplification for 3 generations. This book brings together the work of Ben, his father... [Read More...]

Don't shoot the messenger

Mark McGregor, MarkMcGregor.com — Fri, 27 Jul 2007 07:10:00 +0100

During the last few years I have been fortunate enough to be able to meet, discuss and debate BPM with thousands of people in many countries. The discussions and debates (as ever) ... [Read More...]

Book Review - Mastering Your Organization's Processes

Mark McGregor, MarkMcGregor.com — Thu, 26 Jul 2007 11:20:00 +0100

This is the book that most people thought would never be written. So many people have been urging Jon Pyke for so many years to get down on paper what he really thinks... [Read More...]

Book Review - More For Less

Mark McGregor, MarkMcGregor.com — Fri, 20 Jul 2007 06:20:00 +0100

More for Less: The Power of Process Management by Andrew Spanyi Edition: Hardcover Price: $21.86 Andrew has a way with words that makes his books very accessible to all levels of reader. As with Team Sport, Andrew is... [Read More...]

Free 8 Omega Video

Mark McGregor, MarkMcGregor.com — Wed, 18 Jul 2007 19:00:00 +0100

Although there are those that knock the 8 Omega framework, the fact is that over 2,000 people downloaded information and presentations about it from the BPMG and hundreds of people ... [Read More...]

NLP in Business and Process Management

Mark McGregor, MarkMcGregor.com — Mon, 16 Jul 2007 19:00:00 +0100

In my BPM and Process training classes and seminars I use a lot of NLP (Neuro-Linguistic Programming). As anyone who has ever been trained in NLP will tell you. You can't help it, ... [Read More...]

Will You Make The Changes Before It Is Too Late!

Mark McGregor, MarkMcGregor.com — Fri, 13 Jul 2007 16:00:00 +0100

Over the past few months I have written about major initiatives underway at both Boots Plc in the UK and at Volkswagen US. In both cases the companies were looking to use Business ... [Read More...]