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        <title>Justin Speake on IT-Director.com</title>
        <description>The latest independent, impartial analysis and opinion from Justin Speake as published on IT-Director.com</description>
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            <title>Optimising customer interaction</title>
            <link>http://www.it-director.com/r/c/7646/f/fd_</link>
            <description>Outsourcing lowers costs, increases profits and facilitates focus. IT has lead the way with the likes of Unisys, EDS and CSC building substantial businesses off the back of running other people's IT departments. &lt;a href=&quot;http://www.it-director.com/r/c/7646/f/fd_&quot;&gt;[Read More...]&lt;/a&gt;</description>
            <author>Justin Speake, Bloor Research</author>
            <pubDate>Mon, 20 Dec 2004 07:00:00 +0100</pubDate>
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