David Norris on IT-Director.com

Delivering Self-Learning Performance Management with Netuitive

David Norris, Bloor Research — Fri, 23 Nov 2007 07:00:00 +0100

Netuitive offer probably the most innovative performance management suite available today. It's a real time offering able to adapt dynamically to meet business needs. [Read More...]

Tealeaf: making the web work

David Norris, Bloor Research — Thu, 12 Jul 2007 06:00:00 +0100

Ensuring that the web works from the perspective of the user and being able to resolve their issues quickly and accurately is an imperative and Tealeaf performs that function [Read More...]

Acceleration: web expertise

David Norris, Bloor Research — Fri, 06 Jul 2007 06:00:00 +0100

Real skills for web development are in short supply, and are rarely found in one place. Acceleration offer a one stop shop of unrivaled expertise and scope [Read More...]

Gomez brings much needed quality to the web

David Norris, Bloor Research — Wed, 04 Jul 2007 06:00:00 +0100

Gomez are extending the scope and the reach of their quality assurance products for the web,their aggressive on demand pricing allied to effective real world test capability makes this an essential purchase for all who trade on the... [Read More...]

Alterian - continuing to develop their marketing platform

David Norris, Bloor Research — Mon, 02 Jul 2007 06:00:00 +0100

Alterian have a market leading Marketing Automation platform which now has the capability, allied to scaling, to support enterprise level Marketing Automation and start to address Customer Experience Management [Read More...]

Chordiant and the Customer Experience Revolution

David Norris, Bloor Research — Wed, 27 Jun 2007 06:00:00 +0100

Chordiant is the leading provider of Customer Experience solutions targeting the big global industries like banks and telecommunications with a comprehensive and very capable solution set [Read More...]

Project Management with Bestoutcome PM3

David Norris, Bloor Research — Fri, 22 Jun 2007 06:05:00 +0100

Bestoutcome PM3 is a unique project management tool which is designed to complement MS Project and Prince 2 but adds in the missing elements: business outcomes, rigorous business benefits, costs and risks [Read More...]

Managing the customer experience and Nexidia

David Norris, Bloor Research — Thu, 21 Jun 2007 06:00:00 +0100

It is now widely recognised that if we are to be competitive in the commercial world that we have to understand and manage the customer experience [Read More...]

SPSS - redefining the benchmark for an analytics suite

David Norris, Bloor Research — Mon, 18 Jun 2007 06:00:00 +0100

SPSS has now emerged as the most competent all rounder of the analytics suites [Read More...]

Talisma and managing the customer experience effectively

David Norris, Bloor Research — Tue, 15 May 2007 06:00:00 +0100

Talisma Customer Interaction Management suite is now in its 8th iteration and it looks to be a very effective means of optimising the customer experience really exploiting VoIP [Read More...]

KXEN Long Tail Seminar

David Norris, Bloor Research — Tue, 03 Apr 2007 06:00:00 +0100

KXEN explain how to tackle the thorny issue of the long tail [Read More...]

Interactive Intelligence - an intelligent integrated communication solution

David Norris, Bloor Research — Fri, 30 Mar 2007 06:00:00 +0100

Interactive Intelligence offer a market leading open and software based telephony solution which points the way ahead [Read More...]

Gomez - the tool to help you maximise the value of your brand over the Internet

David Norris, Bloor Research — Thu, 15 Mar 2007 07:00:00 +0100

Gomez is able to provide a level of support to those who trade on the internet which is unlike any other analytics tool [Read More...]

Epsilon; aiming to deliver a total marketing solution

David Norris, Bloor Research — Mon, 05 Mar 2007 07:00:00 +0100

Marketers are a demanding market and Epsilon is looking to satisfy their demands in far more than just their current niche of email marketing [Read More...]

SAS: a platform of choice for managing the customer experience

David Norris, Bloor Research — Wed, 28 Feb 2007 07:00:00 +0100

Just as it appeared that SAS were losing their way in the world of leading edge customer analytics they come back with real class leading solutions, including web analytics which demand attention [Read More...]

Whitby Partners - maximising the value from your investment in BI

David Norris, Bloor Research — Tue, 13 Feb 2007 07:00:00 +0100

Whitby Partners are offering a BI Exploitation Best Practice benchmarking exercise and provides the basis and means to establish a fact-based decision making culture. [Read More...]

InforSense - a key product in the quest for profitability in the 21st Century

David Norris, Bloor Research — Thu, 01 Feb 2007 07:00:00 +0100

Real business intelligence is one of the most valuable assets in corporate armory. Few tools get close to achieving what is really required-InforSense sets the benchmark for its delivery. [Read More...]

Advizor - a major step forward in delivering real business intelligence to the business

David Norris, Bloor Research — Tue, 30 Jan 2007 07:05:00 +0100

Business intelligence is of vital importance to business, but most BI tools are difficult for non technical staff to use, Advizor is easy to use, visual and extremely powerful, a major step forward. [Read More...]

Alterian - Marketing Automation that hits the mark

David Norris, Bloor Research — Thu, 18 Jan 2007 07:00:00 +0100

A fresh look at the Alterian Marketing Automation suite, after a gap of some three years, finds that Alterian now a world class solution [Read More...]

Devoteam Tertio; could hold the key to unlocking the potential of your IT infrastructure

David Norris, Bloor Research — Tue, 16 Jan 2007 07:00:00 +0100

Tertio, a recent addition to the Devoteam consultancy services, specialise in IT Service Management and are particularly strong in ITIL and CMDB work, a key area for IT to address. [Read More...]

CommuniGator - small but perfectly formed!

David Norris, Bloor Research — Thu, 11 Jan 2007 09:00:00 +0100

CommuniGator are a recently formed but very capable Digital Marketing specialist targetting the SME market with strong links to Sage. [Read More...]

Fair Isaac - defining the top end of the data mining market

David Norris, Bloor Research — Tue, 09 Jan 2007 06:55:00 +0100

Fair Issac are emerging as the most sophisticated data mining tool in the market. Where precision and productivity are required it sets the standard to judge others by. [Read More...]

Exony - making the most of virtualised call centres

David Norris, Bloor Research — Mon, 08 Jan 2007 07:00:00 +0100

Virtualised call centres based on CISCO technology are now used extensively but their management using native tools is ardous. Exony have addressed this issue. [Read More...]

WebTrends announce acquisition of ClickShift

David Norris, Bloor Research — Wed, 03 Jan 2007 07:00:00 +0100

WebTrends a market leading provider of web analytics enhance their offering by acquiring ClickShift and open up the vision of building a class leading platform for digital Marketing [Read More...]

Oracle data mining, not only good but affordable too!

David Norris, Bloor Research — Thu, 30 Nov 2006 06:55:00 +0100

Oracle in database data mining is one of the more neglected aspects of the Oracle offering, but it proves to be an excellent solution and is very competitively priced [Read More...]

When is a data-mining tool something a whole lot more interesting? When it is KXEN!

David Norris, Bloor Research — Tue, 28 Nov 2006 07:00:00 +0100

By adopting a 6 Sigma methodology to underpin their project, KXEN are really laying down the gauntlet to their competitors and signaling an intent to make a big impact on business [Read More...]

WebTrends, probably the best web analytics

David Norris, Bloor Research — Thu, 16 Nov 2006 07:00:00 +0100

Having looked at a number of web analytics tools, for me, WebTrends is the strongest offering I have seen, being the most focussed on ensuring that a web site drives profitable behaviour. [Read More...]

Nexidia: A solution which could change the way we work

David Norris, Bloor Research — Fri, 10 Nov 2006 07:00:00 +0100

Nexidia opens up the voice recordings made in all our call centres to enable analysis just like data and text mining. This is the most exciting advance in analysis in a decade. [Read More...]

SmartFocus, a good solution that is getting better all the time

David Norris, Bloor Research — Mon, 06 Nov 2006 07:00:00 +0100

SmartFocus has changed a lot in the two years since I last looked at it, and it is very impressive [Read More...]

SPSS continue to develop as a solutions provider

David Norris, Bloor Research — Thu, 02 Nov 2006 07:00:00 +0100

SPSS have been making great strides to move from providing a tool kit to providing a set of solutions with rapid delivery and ROI [Read More...]