Josie Sephton on IT-Director.com

The contact centre - the answer to UC vendors' prayers?

rss@it-analysis.com (Josie Sephton, Freeform Dynamics) — Thu, 15 Jan 2009 07:00:00 +0100

Unified Communications (UC) hasn't really captivated the market in the way that vendors had originally hoped, and whilst it has enjoyed moderate success in some areas, by and large it hasn't gained the much-needed traction..... [Read More...]

Outsourcing changes are afoot - It's not just about cost, anymore

rss@it-analysis.com (Josie Sephton, Freeform Dynamics) — Wed, 08 Oct 2008 07:00:00 +0100

Outsourcing network and communications services is nothing new but fresh trends are driving the market. [Read More...]

BT in tune with the market on UC?

rss@it-analysis.com (Josie Sephton, Freeform Dynamics) — Mon, 15 Sep 2008 15:49:00 +0100

Although the Unified Communications (UC) propositions from the key vendors in the market encompass a lot of very clever functionality, the market is dragging its heels in embracing UC in all its... [Read More...]

Public VoIP for business - a viable option?

rss@it-analysis.com (Josie Sephton, Freeform Dynamics) — Wed, 13 Aug 2008 22:33:00 +0100

My previous post explored my very positive experience with public VoIP. My views haven't diminished since then, but I was left wondering how far, realistically, public VoIP could penetrate a... [Read More...]

Public VoIP for cheap long distance calls

rss@it-analysis.com (Josie Sephton, Freeform Dynamics) — Thu, 17 Jul 2008 15:12:00 +0100

I had to prepare for a research project recently that would involve conducting lengthy telephone interviews with service providers around the globe. As a home-based worker with a small company, I... [Read More...]