Bucharest, Romania, 28th April, 2014 - Conectys, the recognised leader in multilingual and multicultural outsourcing services, has been named the Best Medium Sized Call Centre at the Romanian Contact Centre Awards.
The Romanian Contact Centre Awards, organised by Contact Centre Magazine, showcases the best organisations, individuals and initiatives from the Romanian customer care industry. Conectys was selected by an influential and respected panel of industry experts due to its commitment to excellence, to both its employees and to its 45 global clients. This is achieved through a relentless focus on Conectys' core strengths: people, processes and technology.
Conectys was recognised for its innovative employee procedures and ability to empower, and reward its multilingual and highly skilled team. The judges also acknowledged Conectys' investment in employee training and engagement, its collaborative scheduling and its employee evaluation programme as being instrumental to its own and to its customers' success.
Working to customer aligned service level agreements, enhancing customer experience through tight focus on NPS, CES and FCR analysis and encouraging open dialogue to positively challenge its clients enabled Conectys to deliver further value to its customers. These processes are enabled and tightly managed by its industry leading and, highly customisable technology. This includes the ability to deliver real-time reporting on key metrics, highly secured PCI compliant solutions and ISO 9001 certified quality systems.
"This is the first time that we have participated in the Romanian Contact Centre Awards so we are delighted to have won the top award in our category: Best Medium Sized Call Centre in Romania," said Arnold Cobbaert, CEO of Conectys. "This award is the result of our collective and relentless passion for our customers' success. But we are only able to consistently deliver the high-quality, energetic and innovative service that our customers need if we put the appropriate emphasis on developing and supporting our employees, processes and technologies. This award is recognition of this philosophy and we look forward to gaining similar recognition for our work in our other global facilities."
Earlier this year, Conectys was also awarded Best BPO of the Year at the 2014 Central and Eastern Europe Outsourcing and Shared Services Awards.