London, UK 9th April, 2014 – RES Software and Fruition Partners today announced the certification of the RES Software integration with ServiceNow, which builds on ServiceNow’s core automation capabilities to give enterprises an opportunity to further optimise IT operations and improve the user experience. RES Software, a provider of IT automation software that improves the end user experience, worked closely with Fruition Partners, the leading provider of technology-enabled services for the service management sector, to develop the automation integration that has been certified by ServiceNow. Certification by ServiceNow signifies that RES Software and Fruition Partners have successfully completed a set of defined and rigorous tests focused on integration interoperability, security and performance. The certification also ensures best practices are used in the design and implementation of RES Software technology’s integration with ServiceNow.
As a Master Solutions Partner of ServiceNow, Fruition Partners provides innovative products and technology-enabled services that help organisations attain sustained success throughout the entire IT Service Management process. Fruition Partners is also a valued expert at integrating third-party software tools with ServiceNow, providing both development services as well as consulting services to assist companies through the formal ServiceNow certification process. Fruition Partners and RES Software collaborated to develop this integration that provides customers with broader application of automation technology within their ServiceNow deployment. Customers can now leverage the prebuilt automation of repeatable tasks in more applications, databases, enterprise mobility management solutions, PC lifecycle management (PCLM), and SaaS solutions that are common in the enterprise.
“We see our customers reaping the benefits of ServiceNow and we realise a larger opportunity for enterprises to do even more by integrating their critical business processes and tools with ServiceNow,” said Roland Wornor, Director of the Center of Excellence at Fruition Partners. “RES Software has automation capabilities that build on ServiceNow offerings, giving enterprise IT more flexibility and options on when and how to automate various services. At the end of the day, when building the ServiceNow integration with RES Software, we realised customers could save even more time and give users a more seamless IT experience.”
RES Software transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources, with a great user experience. Key benefits of the RES Software integration for ServiceNow customers include:
- More advanced out-of-the-box automation capabilities for faster IT service delivery with less manual intervention from IT
- Improved automation workflow, using pre-built and validated automation for more key IT services, reducing the need for scripting
- A better user experience by empowering users to fix and remediate issues immediately themselves before they become an incident
- Faster resolution of incidents and proactive prevention of tickets, giving the service desk the ability to solve more incidents faster and focus on more strategic projects
“RES Software is committed to arming IT departments with powerful enterprise tools that not only make their job easier, but also improve the user experience and cultivate happy employees,” said Jeff Fisher, RES Software’s Vice President of Emerging Technologies. “Working with Fruition Partners to deliver extended automation capabilities to ServiceNow customers was a logical step for us as we continue to work toward helping CIOs and IT departments more strategically support their organizations’ bottom line.”
For more information, visit www.ressoftware.com/ServiceNow.
About RES Software
RES Software transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources, with a great user experience. RES Software helps IT professionals master the impacts of IT consumerisation, increasingly sophisticated corporate users, bring-your-own-device initiatives and cloud technologies by building a foundation for delivering IT as a Service. RES Software patented technologies are used by a global customer base, and include superior customer support. For more information, follow updates on Twitter @ressoftware and visit www.ressoftware.com/uk or www.itstore.com/uk.
About Fruition Partners
Fruition Partners is an experienced cloud-service management firm with a proven history of processes transformation and practical results. From robust service offerings to innovative products, Fruition Partners has the technology-enabled tools and services to help organizations attain sustainable success throughout the entire ITSM process. Ranked #480 on the 2013 Inc. 500 list of America’s fastest growing private companies, with 325+ ServiceNow implementations, and more than 200 cloud service management experts on staff, Fruition Partners is a Master Services Partner of ServiceNow. For more information on Fruition Partners visit http://www.fruitionpartners.com, follow the company on Twitter @FruitionPartner or call +1-888-604-0055.
020 7242 8867
April H. Burghardt