Intelecom UK has announced that it has been awarded a place on the G-Cloud Programme which is designed to deliver fundamental changes in the way the public sector procures and operates ICT. Acceptance onto the programme underlines Intelecom’s status as a trusted supplier of solutions that enable contact centres to effectively manage multichannel customer interactions across voice, email, chat, SMS, social media including Twitter and Facebook. Over 30,000 Government Departments will now have easier access to Intelecom’s Connect Contact Centre-as-a-Service application via ‘CloudStore’, the online catalogue that lists all products and services and vastly accelerates the procurement process for computing resources in the public sector.
David Whitgift, Operations Director at Intelecom commented, “The UK Government is committed to the adoption of cloud computing and we commend its G-Cloud Programme. The initiative makes it easier for public sector organisations looking to create efficient, cost-effective contact centre operations based on the latest technology. Our listing on CloudStore raises Intelecom’s credibility and opens the door to over 30,000 potential public sector customers. It presents a unique business opportunity that, at the same time, makes it easier and less costly for public bodies to purchase new technology.”
Using CloudStore to search for and select technology solutions vastly accelerates the procurement process. In addition, purchasers know exactly what they are buying and whether suppliers can match their requirements further simplifying and shortening the procurement process. For example, all suppliers are mandated to comply with standard terms and conditions and clearly define their product specifications using transparent pricing models.
Intelecom Connect delivers a complete contact centre solution in the cloud. It is a flexible, multichannel contact centre solution that offers increased productivity, closer customer contact and improved service levels. Highly modular, Connect drives maximum operational efficiency whilst its pay-as-you-go structure guarantees cost-efficiency with no capital investment, maintenance or upgrade fees. For more information on Intelecom’s acceptance on the G-Cloud Programme, its products and services, please visit www.intele.com
Intelecom is a leading provider of contact centre solutions and with over 15 years' experience, Intelecom was one of the first to develop a cloud based contact centre. This rich heritage makes Intelecom among the most experienced cloud contact centre application specialist today. Highly flexible and scalable Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
Intelecom Connect is a complete, multichannel cloud contact centre solution. Its rich functionality is available in modular form which means customers specify the tools that are right for their business at any given time, safe in the knowledge that they only pay for what is used. The ability to build bespoke contact centre solutions sets Intelecom apart from the competition and makes Connect flexible, highly scalable and future proof. Connect is designed to meet developing business demands.
Connect is one of the few contact centre solutions that is completely multichannel. Connect agents can respond to phone, email, Chat, Social Media and SMS enquiries all within the one application.
Connect has a powerful administration portal known as Control which provides access to critical real-time information, bespoke detailed reporting and the ability to make live changes in the contact centre.
Today Intelecom serves over 2000 businesses in over 20 countries with total annual revenue which exceeds GBP 50 million.
Mary Phillips/Andreina West,
PR Artistry Limited
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