Papers from Quocirca

Introduction

This is a selection of papers on IT-Director.com. Would you like to view all papers we currently hold?

1. 4 C's of social media: Community, connection, conversation or channel
The social network landscape is packed with choices and pitfalls for the unwary, so a careful, well thought out and appropriately nuanced respoonse is required.
Published By: Quocirca

2. On the road again: managing the road warriors' expenses
From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
Published By: Quocirca

3. Building a case for datacentre infrastructure management
Ensuring that a data centre is run at its optimal levels will become increasingly important - yet the tools required to carry out such a task are not necessarily covered by the general IT budget:
Published By: Quocirca

4. Keeping online orders flowing
Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
Published By: Quocirca

5. Mobile expense management
Managing mobile costs is a challenge for all organisations, especially as responsibilities and budget authority may often sit in several places-IT, finance, personnel, managers and, of course, the employees themselves.
Published By: Quocirca

6. Mobile Application Momentum
With the seemingly un-wavering boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications more sophisticated than ringtones and games is ever more appealing.
Published By: Quocirca

7. MPS in European and US Enterprises
This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.
Published By: Quocirca

8. Customers in the real world
As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
Published By: Quocirca

9. "Digital Britain" - opportunities and risks for UK businesses
Digital Britain is the UK government's strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
Published By: Quocirca

10. Turning customer interaction into profitable relationships
Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.
Published By: Quocirca

11. The evolution of strong authentication
New authentication methods such as software, SMS and BlackBerry tokens are further taking the costs out of the use of strong authentication and opening up its use to a whole new range of possibilities.
Published By: Quocirca

12. Body shop to mind shop
As financial pressures mount and technology continues to evolve and its relationship with the business becomes increasingly complex, how does this change the expectations and needs of those external relationships?
Published By: Quocirca

13. Standardised Battlespace SOA
Network Centric Operations (NCO) recognises the demand for pervasive decision-making in the modern battlespace. NCO provides the ability to leverage information networks to generate a more dynamic and agile decision-making space.
Published By: Quocirca

14. The Perfect Storm
As different needs and issues converge on businesses and IT managers around managing costs and risk while creating an enabling environment, technology advances now mean that client-side computing can be more tightly controlled.
Published By: Quocirca

15. From Problems To Ideas through to Innovation
Ideas are ephemeral and are easily crushed within the wrong environment. Creating a suitable culture, allied with a well implemented ideas management approach combined with strong leadership, is required.
Published By: Quocirca