Papers from Quocirca
This is a selection of papers on IT-Director.com. Would you like to view all papers we currently hold?
1. WAN Speak Musings - Volume IV
A collection of blog articles from the Quocirca Analysts
2. 4 C's of social media: Community, connection, conversation or channel
The social network landscape is packed with choices and pitfalls for the unwary, so a careful, well thought out and appropriately nuanced respoonse is required.
3. On the road again: managing the road warriors' expenses
From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
4. Building a case for datacentre infrastructure management
Ensuring that a data centre is run at its optimal levels will become increasingly important - yet the tools required to carry out such a task are not necessarily covered by the general IT budget:
5. Keeping online orders flowing
Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
6. Mobile expense management
Managing mobile costs is a challenge for all organisations, especially as responsibilities and budget authority may often sit in several places-IT, finance, personnel, managers and, of course, the employees themselves.
7. Mobile Application Momentum
With the seemingly un-wavering boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications more sophisticated than ringtones and games is ever more appealing.
8. MPS in European and US Enterprises
This report should be of interest to anyone who is considering managed print services or looking to improve the management and control of their printing infrastructure.
9. Customers in the real world
As more and more human activity moves online, it is easy to think that geography no longer matters-surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
10. "Digital Britain" - opportunities and risks for UK businesses
Digital Britain is the UK government's strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
11. Turning customer interaction into profitable relationships
Quocirca's report examines how a CCM strategy can transform the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.
12. The evolution of strong authentication
New authentication methods such as software, SMS and BlackBerry tokens are further taking the costs out of the use of strong authentication and opening up its use to a whole new range of possibilities.
13. Body shop to mind shop
As financial pressures mount and technology continues to evolve and its relationship with the business becomes increasingly complex, how does this change the expectations and needs of those external relationships?
14. Standardised Battlespace SOA
Network Centric Operations (NCO) recognises the demand for pervasive decision-making in the modern battlespace. NCO provides the ability to leverage information networks to generate a more dynamic and agile decision-making space.
15. The Perfect Storm
As different needs and issues converge on businesses and IT managers around managing costs and risk while creating an enabling environment, technology advances now mean that client-side computing can be more tightly controlled.