-Customer Engagement Network to build on the success of its directors’ forums by staging the industry’s first customer engagement event of its kind-

Slough, UK - Interactive Intelligence is one of the key sponsors of the industry’s high level Customer Engagement Summit, which takes place on 27 November 2012, at the Park Plaza Victoria Hotel in London.

The summit, which looks set to become one of the highlights in the customer engagement industry’s calendar, will provide delegates with all the tools and techniques they need to devise and implement successful and sustainable customer and employee engagement strategies.

A key focus of the summit will be on the need for organisations to take a more holistic view of their customers in order to provide a seamless experience across all channels to drive customer loyalty, business performance and profitability. Interactive Intelligence is one of the main sponsors of the day-long event, which will include a mix of world class keynotes and case studies, panel debates and high level networking opportunities.

The first Customer Engagement Summit will encompass all the key elements and thought leadership style content from CEN’s highly respected Directors’ Forums series. It will bring together senior executives from all key business areas within organisations responsible for customer service, experience and engagement across all channels, including internal as well as external customers.

Content areas of the summit will explore several relevant topics, from Voice of the Customer strategies, to multi-channel engagement in contact centres and customer engagement practice from around the world.

The event will be chaired by industry luminary Mike Havard, who has unrivalled experience and expertise in the customer space, and will include a programme of leading speakers, to help delegates gain first hand insight into finding the best solutions to challenges and opportunities around customer relationships in a rapidly changing, volatile business environment.

Dave Paulding, regional director for the UK, Middle East and Africa at Interactive Intelligence, said: “This must attend event has been created to help organisations drive customer loyalty, and ultimately improve their performance and profitability. At Interactive Intelligence, we have extensive experience of providing companies with the software solutions that can help them to achieve that goal.

Our all-in-one contact centre platforms for multichannel interactions, are available as a cloud-based service, on-premise, or as a managed service, and play a pivotal role for the success of customer facing organisations. We look forward to discussing our solutions further with delegates attending this prestigious event.”

Notes to Editors

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Press Information
Melissa Cowdry
Interactive Intelligence
+44 (0) 1753 418821
Email: melissa.cowdry@inin.com

Leila Hrycyszyn
The Whiteoaks Consultancy
+44 (0) 1252 727313
Email: leilah@whiteoaks.co.uk