Enterprise -> Other
Tips for delivering an effortless customer experience that meets expectations
Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation's bottom line
Tim Pickard, NewVoiceMedia | 31st October 2014
TIBCO goes private
TIBCO is to go private. Which is good news for shareholders but what will it mean now that the company will be owned by Vista Equity Partners? There are several possibilities. The first is that...
Philip Howard, Bloor Research | 6th October 2014
A storm about testing
ISO 29119 is a set of standards for software testing. It's not complete yet. The first three standards: concepts and definitions, test processes and test...
Philip Howard, Bloor Research | 5th September 2014
The CMO and CIO: the new power partnership
The bottom line: things change over time. This old truism applies to what's happening in the executive suite today. The heightened focus on connecting with customers digitally is bringing marketing and tech together.
Scott Meyer, CEO, Ghostery Enterprise | 7th July 2014
Are your clients taking calls in the same way planes land at an airport?
Most businesses today believe that answering calls in the order they arrive is the only available solution. In meetings with clients why not draw up the Heathrow flight path diagram, annotate with their examples of call types, and ask...
Nicola Brookes, NewVoiceMedia | 27th June 2014
Rugged computers are more than just 'hard shells'
Even professional users of rugged laptops, tablets and smartphones, are sometimes unsure of what defines a 'rugged computer' and how the various tests to validate ruggedness are carried out. A truly rugged computer is so much more than...
Jerker Hellstrom, CEO, Handheld Group | 24th June 2014
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