Lumesse weathers the storm with cloud technology from NewVoiceMedia
The global leader in integrated talent management solutions, continued its customer support service during Germany's worst storms this century
Date: 28th July 2014 | Published By: NewVoiceMedia
New resource from NewVoiceMedia offers insight into global customer communication
The leading cloud contact centre vendor presents graphic of communication around the world
Date: 25th July 2014 | Published By: NewVoiceMedia
MobileIron flexes its customer experience muscles with NewVoiceMedia's powerful cloud contact centre
NewVoiceMedia strengthens MobileIron's customer connections across the globe
Date: 24th July 2014 | Published By: NewVoiceMedia
Welcome to Yorkshire uses Ctrack to deliver grandest Grand Départ
Ctrack helped deliver a successful Grand Départ of the Tour de France by providing an advanced vehicle tracking solution over the race weekend
Date: 23rd July 2014 | Published By: Ctrack
NewVoiceMedia creates jargon buster guide for the call centre industry
NewVoiceMedia has created a jargon buster guide to the call centre industry, as technological advancements have led to new concepts and abbreviations
Date: 22nd July 2014 | Published By: NewVoiceMedia
NewVoiceMedia secures $50m funding to accelerate growth
Top technology investor TCV leads round
Date: 9th July 2014 | Published By: NewVoiceMedia
Camera footage shows reckless driving seconds from disaster
A 3G camera from Intelligent Telematics captured the moment a car was seconds from disaster when it dangerously cut in front of a heavy goods vehicle (HGV)
Date: 1st July 2014 | Published By: Intelligent Telematics
NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award
ContactWorld for Service recognised for exceptional innovation
Date: 1st July 2014 | Published By: NewVoiceMedia
NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014
Jonathan Gale has been selected as a finalist in the 'Male Entrepreneur of the Year' category
Date: 30th June 2014 | Published By: NewVoiceMedia
Redhead Couriers gets connected with integrated freight trading
Redhead Couriers has become one of the first delivery companies to combine advanced vehicle tracking with Transport Exchange Group's freight exchange platform
Date: 26th June 2014 | Published By: Transport Exchange Group
NewVoiceMedia announces Platinum sponsorship of Salesforce1 World Tour Paris
Salesforce1 World Tour empowers companies to leverage the next generation of devices, apps and services to connect with their customers in a whole new way
Date: 25th June 2014 | Published By: NewVoiceMedia
NewVoiceMedia joins industry experts at multi-channel customer service webinar
Complimentary roundtable promises compelling discussion about how to deploy effective customer experiences that drive revenue and improve customer loyalty
Date: 24th June 2014 | Published By: NewVoiceMedia
ITAMS announces European Office Expansion with a New Data Operations Centre - The new centre will support rapidly growing demand for IT and software asset management services.
ITAMS' expansion into continental Europe will support its rapidly growing customer base and increasing demand for IT and software asset management services.
Date: 24th June 2014 | Published By: IT Asset Management Solutions
When is a Cloud not a Cloud?
By Ashley Unitt, CTO, NewVoiceMedia
Date: 20th June 2014 | Published By: NewVoiceMedia
Improving agent engagement
Using tools and technology that allow employees some degree of flexibility in achieving their individual goals can further increase levels of engagement
Date: 17th June 2014 | Published By: NewVoiceMedia
Maximising agent availability
What do you do if suddenly you don't have enough agents available to take a sudden influx of calls?
Date: 16th June 2014 | Published By: NewVoiceMedia
Red Box Appoints Product Director to Support Future Growth - Product Director to Take Responsibility for the Strategic Direction of Product Portfolio
Red Box Recorders has appointed Product Director Alan Arnfeld to support future growth of the company.
Date: 12th June 2014 | Published By: Red Box Recorders
Ctrack launches Multi-Comms solution for emergency services to boost vehicle tracking
Ctrack has launched a new multi-comms solution to enable emergency services organisations in the UK to seamlessly switch between communication channels
Date: 10th June 2014 | Published By: Ctrack
FCm Travel Solutions Invests in Customer Service - Red Box Recorders provides FCm Travel Solutions with new voice recording system.
FCm Travel Solutions has announced that it has significantly improved its customer service following a decision to invest in a new voice recording system.
Date: 9th June 2014 | Published By: Red Box Recorders
UK consumers are fighting back against through social media, finds new research
73 percent of UK consumers are standing up for customer service standards more than they were ten years ago
Date: 6th June 2014 | Published By: NewVoiceMedia
Published by: electronicdawn Ltd.