Opinion & Analysis

The Trick to Satisfying Financial Services Customers with Personalised Communications
Many companies today focus the bulk of their marketing budgets on acquiring new customers. But what happens after that?
Andy Jones, Xerox Global Document Outsourcing | 26th August

E-invoicing: Ready for Prime Time
It is hard to believe that, in the 21st century digital age, one of the most business-critical documents - the invoice - is still created and sent mostly in paper format.
Louella Fernandes, Quocirca | 19th July

Genworth Financial Looks to HP Executive Scorecard to Improve Applications Management, Reliability
A case study on how Genworth Financial uses HP tools to improve application delivery, performance testing, and operational integrity.
Dana Gardner, Interarbor Solutions | 6th July

The Bottom Line on Dynamic Discounts & Reverse Factoring
How purchase-to-pay solutions can give you control of payment cycles - and help you gain over 30% annual return on capital through settlement discounts.
Lucy Beck, Palette | 25th May

A new approach to enterprise software development
I met with Brian Gentile, CEO of open source BI vendor Jaspersoft. Brian is a self-proclaimed “fan of new generation software”. Here is what he believes constitutes new generation...
Gerry Brown, Bloor Research | 9th November

New Rapport360 for Asset Finance Originations
The process associated with securing a commercial lease or loan, commonly referred to as asset finance originations, is getting more and more complex and therefore the need to automate has grown....
Simon Holloway, Bloor Research | 7th October


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