Opinion & Analysis

How to gain the competitive edge in insurance CRM
For insurance brokers, competition in the marketplace is definitely heating up. Struggling against increasingly fickle consumer behaviour, insurance brokers are realising that to stay ahead, they need to discover the Holy Grail of customer
Sergey Karas, Luxoft | 20th June

Defining a niche
eg Solutions' operational intelligence isn't operational BI and it isn't business intelligence: so what is it?
Philip Howard, Bloor Research | 3rd March

Banks need to learn to keep their own data safe
Banks stand accused of being cavalier with their customers' data. Is there anything they can do or is it beyond their control?
Bob Tarzey, Quocirca | 15th February

Novell enhanced single sign-on includes Vista support
It appears likely that 2008 will see a dramatic uptick in the Identity Management Market, as many organizations become highly motivated to employ IDM as a means to help thwart unauthorized attempts at obtaining protected data.
Lawrence Dietz, Sageza Group, Inc. | 17th January

Trend Micro enters DLP fray by acquiring Provilla
As antivirus technology continues to spiral into the world of commodities and attacks become more targeted, sophisticated users are likely to look for more comprehensive solutions from the same vendor.
Lawrence Dietz, Sageza Group, Inc. | 12th December

Citrix Session Record/Play Back feature may be eDiscovery Award winner
Organizations that store personal information about their customers, especially credit card information, are learning the hard way that it is incumbent on them to maintain very high levels of security around this data.
Lawrence Dietz, Sageza Group, Inc. | 3rd December


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