The deep integration between these two industry-leading platforms makes it incredibly easy for Magento customers to add Zendesk customer service channels to Magento-powered sites.
A simple configurator gets eCommerce sites up and running with customer service capabilities in a matter of seconds. This two-way integration allows Zendesk customer service agents to access consumer data from the Magento eCommerce platform seamlessly, and vice versa. Because customer views are available in both platforms, sales and customer service agents can choose their preferred platform while staying up to date with all customer interactions.
"As a user of both products, I'm excited to see Zendesk make such an investment in the Magento platform," said Lance Stern, Director of Ecommerce of Anna's Linens. "We look forward to working with Zendesk as they bring these two important systems together."
“Our investment in this integration is a direct result of feedback from our many retail customers,” said Conan Reidy, Zendesk’s Vice President of Business Development, who presented at the MagentoLive UK event. “Innovative eCommerce companies are recognising that customer satisfaction is based on the complete customer experience, from sales to support and back again. This integration helps ensure that they work together seamlessly to maintain healthy relationships that drive future sales.”
In addition, Zendesk announced that it is now a Magento Gold-Level Industry Partner.
“At Magento, we strive to provide capabilities that lead to our customers’ success – and that is why we partner with other innovative companies like Zendesk,” said Jeff King, Head of Strategy and Partnerships at X.commerce and Magento. “Zendesk provides an easy way for our retailers to access customer service capabilities that can help enhance their shoppers’ experience, which therefore lead to a stronger brand and bottom line for our customers.”