Enterprise -> Consumer
Social engagement and 'one agenda'
Customer engagement over social channels can cover any and every topic under the sun. This is either a nuisance to the organisational designer who likes to organise customer engagement by queue and category or a welcomed benefit given ...
Martin-Hill Wilson, NewVoiceMedia | 30th June 2014
Who calls you?
Have you ever been called by someone purporting to be from your bank? Probably, the answer is yes. I once had an ongoing row with my bank as I refused to believe that calls were genuine and hung up each time, or ignored ...
Paul Fisher, NewVoiceMedia | 26th June 2014
Onwards and upwards for social customer service
The growth of customer service via social channels is still in its infancy. That said, it has made incredible strides over the last few years
Martin-Hill Wilson, NewVoiceMedia | 24th June 2014
Rugged computers are more than just 'hard shells'
Even professional users of rugged laptops, tablets and smartphones, are sometimes unsure of what defines a 'rugged computer' and how the various tests to validate ruggedness are carried out. A truly rugged computer is so much more than...
Jerker Hellstrom, CEO, Handheld Group | 24th June 2014
Super Bowl - now with Purview contextual analytics
Extreme Networks Purview aims to enhance understanding of user engagement; optimize application performance; and protect against malicious users, but does not protect against conflicting business interests
Bernt Ostergaard, Quocirca | 6th February 2014
Introduction - In this age of digital by default it is important that all digital content is accessible. This will include web sites and web pages but also video, audio and documents. This article will...
Peter Abrahams, Bloor Research | 14th January 2014
Business headlines from BBC News:
Published by: electronicdawn Ltd.