The ultimate goal of customer automation management must be to better serve existing and attract new customers. However, through achieving this, suppliers will also recognise that there are many other incremental benefits; from improved efficiency to better cash collection. The individuals credited with such improvements and making their organisation more competitive will be seen as thought leaders in their own organisation and perhaps across their business sector.
Download Paper (Registered Members Only)
By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.